Patient Service Representative

Patient Service Representative

Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients.

Responsibilities:

• Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
• Performs other duties as assigned.

Requirements:

• High School diploma or GED equivalent required.
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
• 1 3 years of experience related to administrative/clerical support, or customer service required.
• Bilingual English/Spanish required.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$25.00 - $29.12

Information on our extensive benefits package can be found here: FHCSD Wellness Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Family Health Centers of San Diego