Dealer Accounts Management Specialist

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some Of Our Benefit Offerings Include Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Dealer Accounts Management Specialist will be responsible for managing and determining resolution for dealer complaint accounts from loan customers to minimize company losses. This position will research and work closely with Dealerships, Customers, and other internal departments to investigate and remedy mechanical, registration or other customer concerns for loans recently originated from our network of dealerships. Essential Responsibilities Maintain business relationships with existing dealers and customers. Responsible for communicating with Customers, Dealer Marketing Managers, Regional Managers and Dealers to resolve dealer complaint accounts. Initiates outbound calls to Customers and Dealerships regarding the resolution of complaint accounts. Routinely communicates with internal departments accurately tracks, follows up and performs regular action plans to resolve dealer complaint concerns. Evaluate the customer’s concern and/or request to determine the best solution from Management. Educate the customer on any required course(s) of action on a case-by-case basis. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan and other duties as assigned. Update account information in accordance with established procedures and security guidelines and perform accurate account documentation. Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). Essential Requirements Bilingual (English/Spanish) required. 2+ year(s) of experience in the customer service and/or collections field, preferably in the subprime auto finance industry. Effective communication, negotiation, and problem-solving skills. Effective organizational skills with an emphasis on attention to detail. Ability to read, interpret and apply federal, state and local collections regulations. Ability to interact with others in a professional, tactful and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Salary: $20.00 - $23.00 per hour Veros Credit, LLC is an equal opportunity employer. This Organization Participates in E-Verify #J-18808-Ljbffr Veros Credit