Task Force Manager

Task Force Manager

Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

The Task Force Manager is a key leadership resource responsible for providing operational support, stability, and strategic execution across our portfolio of hotels. This role is designed for an experienced hotel leader who can quickly step into varying property needs, provide immediate operational leadership, support teams through transitions, and execute critical business priorities.

This leader will rotate among our hotels based on business needs, including PTO coverage, open leadership positions, operational support, new initiatives, special projects, performance improvement plans, and other company priorities.

This position requires a highly adaptable leader who thrives in a changing environment, can quickly build trust with teams, and has the ability to assess a hotel's needs and make an immediate impact.

Potential Locations Include:

• Gastonia, NC
• Belmont, NC
• Charlotte, NC
• Mooresville, NC
• Fort Mill, SC
• Columbia, SC
• Additional locations as business needs require

Essential Responsibilities

Operational Leadership

• Serve as acting General Manager during leadership transitions, PTO coverage, vacancies, and periods of increased business need.
• Provide hands-on leadership and accountability across all hotel departments, including Front Office, Housekeeping, Maintenance, Sales, Revenue, and Food & Beverage (where applicable).
• Quickly assess operational opportunities and implement action plans to improve guest satisfaction, team engagement, financial performance, and brand standards.
• Maintain strong visibility with guests and team members while creating a culture of hospitality excellence.

Project & Business Support

• Lead assigned projects and initiatives with clear ownership, timelines, and measurable outcomes.
• Support hotels through openings, renovations, transitions, audits, inspections, and operational improvement initiatives.
• Assist property leadership teams with process improvement, training, staffing strategies, and execution of company initiatives.
• Provide objective observations and recommendations to ownership and senior leadership.

Leadership Development & Team Support

• Coach and develop department leaders and emerging talent.
• Support recruiting, onboarding, training, and succession planning efforts.
• Help stabilize teams during leadership changes while maintaining morale and engagement.
• Partner with Regional Leadership to identify opportunities and provide solutions.

Brand & Compliance Excellence

• Ensure consistent execution of brand standards, operating procedures, and guest experience expectations.
• Must have experience with major hotel brands including:
• IHG Hotels & Resorts
• Hilton Hotels & Resorts
• Marriott International
• Candidates without direct experience in all brands must demonstrate the ability to quickly learn systems, standards, and brand expectations.
• Maintain knowledge of hotel technology platforms, operational systems, and financial expectations.

Required Qualifications

• Previous General Manager or AGM experience in a select-service or full-service hotel environment preferred.
• Proven ability to lead teams, drive results, and manage through change.
• Strong understanding of hotel operations, guest experience, labor management, financial performance, and brand compliance.
• Experience working with IHG, Hilton, Marriott, or similar major hotel brands preferred.
• Ability to quickly learn new systems, processes, and brand standards.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel between assigned properties as needed.

Schedule & Availability Expectations

This role requires flexibility based on business needs.

• Schedule may include any day of the week and any shift, including mornings, evenings, weekends, and holidays when required.
• Assignments may change based on portfolio priorities and hotel needs.
• Must be comfortable stepping into unfamiliar environments and creating immediate impact.
• Flexibility, adaptability, and willingness to support wherever needed are critical success factors.

Ideal Candidate Profile

The successful candidate is:

• A confident hotel operator who can walk into any property and quickly understand what needs to happen next.
• A servant leader who builds relationships quickly with teams and guests.
• A problem solver who enjoys variety and thrives in changing environments.
• A strong communicator who can influence without authority.
• A hands-on leader willing to do whatever is needed to support the success of the hotel.

Success Measures

Success in this role will be measured by:

• Ability to quickly stabilize and support assigned hotels.
• Improved operational execution and guest satisfaction.
• Successful completion of assigned projects and initiatives.
• Positive team engagement and leadership development.
• Consistent delivery of brand and company standards.
• Ability to create measurable impact regardless of assignment.

Position Type: Full-Time Reports To: VP of Operations Travel: Required between assigned properties