Applications Analyst II - Microsoft 365 and End-User Applications

Position Summary The Application Analyst is responsible for aligning technology solutions with business strategies for a variety of end-user applications. The Application Analyst functions as a technical liaison and broker of services with various vendors. The Analyst must develop and maintain credibility and effective working relations with both clinical/business customers and IT personnel. The Analyst must understand business problems as well as IT strategies, issues, and priorities. This role requires forward-thinking individuals who seek opportunities to apply technology to improve business processes within strategic organizational goals. Position Position: Applications Analyst II – Microsoft 365 and End‑User Applications Department: Service Desk Schedule: Full Time Essential Responsibilities / Duties Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. Work closely with the IT training team to provide end‑user training and create/update training documentation for end‑user applications. Administer licenses for end‑user applications, including DocuSign, SurveyMonkey, Monday.com, Adobe, and Zoom. Serve as the end‑user facing subject‑matter expert for Microsoft Office 365 products, including Teams and OneDrive. Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business. Assess near‑term needs, utilizing structured interview processes to establish business priorities. Consult with technical subject‑matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities. Coordinate multi‑system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution. Proactively identify opportunities to apply technologies to business processes. Perform other duties as assigned or necessary. Job Requirements – Education and Experience Required: Associate’s Degree in Information Technology, Computer Science, or a related field, with at least 2+ years of relevant experience in an IT analyst role administering/overseeing multiple applications; or an equivalent combination of education and experience. Preferred: Bachelor’s Degree in IT, Computer Science, or a related field; 4 years of experience administering/overseeing multiple applications, writing training documentation, and working with Microsoft O365 Teams and OneDrive. Certifications Required: None Preferred: Microsoft 365; ServiceNow Knowledge, Skills, and Abilities Knowledge of the assigned business area’s products and processes. Strong technical knowledge and ability to explain complex technical concepts in terms understandable to the business. Understanding of project‑management concepts for planning and implementing multiple projects in a cross‑functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other IT teams, end users, and other departments throughout the organization. Strong analytical and conceptual skills; a demonstrated track record in new‑concept development for various projects and complex technical plans. Ability to solve problems that span multiple environments in a business area. Understanding of how IT impacts an organization and ability to link it to redesigned business processes. Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Expertise in Microsoft O365 products. Compensation and Benefits Compensation Range: $71,500.00 – $104,000.00 (Boston‑area data; subject to modification based on geographic location). Base pay is determined by a comprehensive review that includes education, experience, skills, certifications, and market competitiveness. In addition to salary, BMC offers generous total compensation that includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. Equal Employment Opportunity & Background Screening Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression, or any other non‑job‑related characteristic. Boston Medical Center participates in the Electronic Employment Verification Program; prospective employees must complete a background check before beginning employment. #J-18808-Ljbffr Boston Medical Center