Program Coordinator Supervisor (SNAP E&T, VIEW & CHILDCARE)

Title Description- Program Coordinator Supervisor is the supervisory level. Employees are responsible for performing administrative and professional work to support the implementation and administration of a human services program and supervise other staff. The Program Coordinator is distinguished from the Program Coordinator Supervisor by the latter’s responsibility for supervisory activities such as handling personnel issues and evaluating the work of others.

General Work Tasks (Illustrative Only) –

• Supervises employees in performing related human resources functions;
• Trains, hires, evaluates and disciplines others;
• Facilitates meeting process;
• Coordinates program activities;
• Schedules and provides notification of meetings;
• Prepares program documents such as case summaries or reports;
• Coordinates activities to ensure that clients are linked with the appropriate services and agencies;
• Oversees fiscal management of program;
• Collects and assembles program and fiscal data;
• Educates clients, volunteers and others on program services, polices, procedures and requirements;
• Provides a means for effective communication and collaboration between agencies, other service providers and residents;
• Represents agency at local, state and federal meetings in assigned program area; and
• May oversee the Utilization Review process and completes uniform assessments as necessary.

Knowledge, Skills, and Abilities:

Knowledge- Considerable knowledge of: service delivery in assigned program area; business and management principles involved in strategic planning, financial management, policy analysis, program evaluation, resource allocation, human resources, leadership technique, and coordination of people and resources; program area and the laws, regulations, policies and procedures relevant to the program; program practices, techniques, methods, and office equipment; supervisory principles and practices; basic budgeting; principles and procedures for personnel recruitment, selection, and training; project management processes and techniques; program management and development; laws, regulations, policies and standards related to the program; program goals and objectives; program terminology, principles and methods utilized in the program; and human behavior.

Skills- Skill in: operating a computer to enter, retrieve or modify data; and the use of word processing, spreadsheet, database, desktop publishing, e-mail, Internet, or other computer programs.

Abilities- Demonstrated ability to: supervise others in their work; prepare, implement, and monitor budget; exercise judgment with the use of confidential information; communicate effectively both orally and in writing; gather and interpret data, reach logical conclusions and present findings and recommendations; assess program and staff needs; plan, coordinate and evaluate program activities; train, advise, direct and evaluate others on the program requirements; maintain effective working relationships with others; identify problems and needs and assess services in problem solving; interpret and apply regulations and procedures; conduct effective training; public speaking; interact professionally with a diverse group of people; produce meaningful, clear, and concise documents with the proper grammar and usage; organize and prepare statistical records; perform mathematical calculations; and read, understand, and interpret program/technical reports and related materials.

Education and Experience- Bachelor's degree in a human services field or related area supplemented with work experience in supervision of others and the assigned program areas OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities