Automotive Service Advisor

Job Description

Job Description

Description:

Automotive Service Advisor

Full-Time

Vern Eide Honda

At Vern Eide, we’ve built a business on the values that take us far beyond “business as usual.” It means we condition ourselves for excellence in everything we do. Providing quality vehicles and services to those who trust us. Trust in our product lines. Trust in our words- that what we say is, in fact, what we do.

Vern Eide was established in 1965 and is a dynamic and growing employee-owned company that values its team members and provides opportunities for building great careers with incredible futures. As an automotive dealership, we take pride in offering exceptional service to our customers and fostering a positive work environment within our community.

As the next Service Advisor at Vern Eide Honda, you will be responsible for ensuring an exceptional customer experience from the moment a client arrives until their vehicle is ready for pickup. You will communicate with customers to understand their needs, manage repair and service requests, and liaise with our technicians to ensure timely and accurate service.

Benefits for our next Service Advisor:

Vern Eide Motorcars is committed to providing our employees with a comprehensive benefits package, including:

• Base pay plus commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan with an employee match for long-term financial planning.
• Employee stock ownership plan (in addition to 401(k) to share in the company's success.
• Paid time off and holidays
• Referral Program
• Employee discounts on vehicles and services
• Friendly and supportive work environment
• Employee Assistance Program
• Wellness program to support your well-being
• On-site gym

Responsibilities:

• Greet customers and assist them with any inquiries.
• Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Determine automotive problems and services by listening to a customer's descriptions of symptoms, conducting inspections, performing vehicle walk-around, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prioritize required services and ask for follow-up on future service considerations.
• Maintains customer rapport by keeping the customer informed on completion times, service expenses, possible changes, work performed, and repair order charges.
• Schedule appointments and obtain customer and vehicle data prior to arrival when possible.
• Advise customers on the care and maintenance of their vehicles
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Ensure customer satisfaction by addressing concerns and providing a positive experience
• Handle invoicing and payment processing for services rendered
• Maintain a professional appearance.

Qualifications:

• High School diploma or equivalent; relevant certifications are a plus
• Previous experience as a Service Advisor or in a similar customer service role, ideally in the automotive industry
• Strong communication, organizational, and multitasking skills
• Ability to work in a fast-paced environment and manage multiple clients and projects
• Knowledge of automotive repair and service terminology
• Proficiency in service management software and basic computer skills
• Valid driver’s license and a clean driving record.
• Must be able to pass a background check and drug screen.

We are an equal-opportunity employer.