IT Support Specialist

Join Our Team We are seeking an IT Support Specialist to support reliable, secure, and efficient technology operations across the Bank. This position is a great fit for someone who enjoys solving problems, helping employees use technology effectively, and keeping day‑to‑day systems running smoothly. The role provides hands‑on support for employee technology needs, network connectivity, desktop equipment, user access, and routine IT administration. This position does not include programming responsibilities. This position is 100% onsite. What You’ll Do Serve as a point of contact for internal IT support requests, providing timely and professional assistance to employees. Troubleshoot and resolve issues involving desktops, laptops, printers, phones, mobile devices, Microsoft 365 applications, and other workplace technology tools. Diagnose and resolve network connectivity issues related to LAN/WAN environments, wireless access, VPN access, routers, switches, and related infrastructure. Assist with installation, configuration, maintenance, and replacement of workstations, peripherals, and standard software applications. Set up and support user accounts, password resets, access permissions, and basic Active Directory administration. Assist with office moves, workstation deployments, device replacements, technology rollouts, disaster recovery testing, business continuity support, and backup‑related documentation as assigned. What We’re Looking For Associate degree in Information Technology, Computer Networking, Computer Systems, or a related field preferred; equivalent work experience may be considered. Two to five years of experience in IT support, help desk, desktop support, network support, or a similar role preferred. Working knowledge of network fundamentals and an understanding of virtualization technologies. Experience supporting Windows-based environments, desktop hardware, printers, mobile devices, and common business applications. Familiarity with Microsoft 365, Active Directory, user account administration, endpoint troubleshooting, documentation, and issue tracking. Exposure to firewalls, routers, switches, and basic network security concepts preferred. Banking or regulated industry experience is helpful but not required. Key Competencies Strong troubleshooting and problem‑solving skills. Ability to explain technical issues clearly to non‑technical users. Excellent customer service and follow‑through. Strong organization and attention to detail. Ability to manage multiple requests and prioritize effectively. Willingness to learn new systems, tools, and technologies. Ability to work independently and as part of a team. Sound judgment when handling confidential or sensitive information. Why Join Us? We’re committed to building long‑term careers and relationships. You’ll enjoy competitive pay, comprehensive benefits—including medical, dental, vision, 401(k) with company match—paid holidays, PTO, and opportunities for growth. Become part of a team that values your expertise and invests in your future. Bank of Wisconsin Dells is an Equal Opportunity Employer. #J-18808-Ljbffr Wisconsin Bankers Association Inc