Account Specialist (Digital Marketing)

Account SpecialistAdCellerant is an award-winning unified, AI-enhanced digital marketing platform and growth partner, helping media companies, agencies, and brands, simplify their digital marketing operations, scale revenue, and deliver amazing results since 2013.Summary Of RoleLeads strategic partner onboarding, partner success initiatives, and high-impact account management to drive partner growth, revenue retention, product adoption, and long-term success.The Account Specialist serves as a seasoned contributor responsible for guiding partners through onboarding, campaign launches, migrations, and ongoing strategic success planning. This role partners closely with Operations, Product, Support and Partner Success teams to ensure partners realize value quickly, maximize campaign performance, and expand their adoption of AdCellerant solutions.In addition to managing complex partner relationships, this role acts as a subject matter expert and mentor for team members, contributes to process improvement initiatives, and provides feedback that helps evolve partner-facing programs and experiences.ResponsibilitiesStrategic Partner Onboarding & EngagementLead onboarding for new partners, including campaign migrations and cross-functional coordinationGuide partners through customized onboarding experiences focused on foundational digital knowledge, product adoption, and long-term successCoordinate with Product, Operations, Support and Partner Success teams to align onboarding plans, goals, and success metricsSupport onboarding through virtual and in-market partner meetings as neededPartner Success & Account GrowthAssist with campaign reporting calls, business reviews, and strategic check-ins with assigned partnersDeliver strategic recommendations and insights to improve campaign performance and partner outcomesGuide campaign positioning, renewal planning, and growth opportunities in collaboration with OperationsServe as an escalation point for complex partner concerns and coordinate resolution across internal teamsBuild trusted advisor relationships that drive retention, satisfaction, and long-term partnership growthMeasure and track advertiser churn, revenue retention, and advertiser renewalsProduct Adoption & Strategic GuidanceEducate partners on AdCellerant products, platform capabilities, process and best practicesSupport the rollout of new products and solutions by training partners understand positioning and implementation strategiesProvide feedback to Product, Marketing, and Operations teams based on partner needs, challenges, and opportunitiesIdentify opportunities to increase product adoption and partner utilizationMentorship & Team SupportSupport onboarding and development of new team membersAct as a resource and mentor for team members across podsContribute to consistency and operational excellence across the teamProcess Improvement & Cross-Functional LeadershipPartner with Sales, Operations, Product, and Enablement teams to improve partner experiences and internal workflowsContribute partner feedback and insights to help shape future processes and initiativesHelp document and refine onboarding and partner success workflows to improve consistency and scalabilityRepresent the voice of the partner in cross-functional discussions and planning sessionsHave the ability to cover the sales lead role in the pod during vacations or leavesRequirements2-3 years of experience in partner success, account management, onboarding, digital advertising, or related fieldsDemonstrated success managing complex partner relationships and driving measurable business outcomesExperience leading onboarding initiatives, migrations, or large-scale partner implementationsStrong understanding of digital advertising products, campaign strategy, and performance optimizationExcellent communication, presentation, and relationship management skillsProven ability to influence stakeholders and collaborate across Sales, Operations, Product, and Customer Success teamsExperience mentoring team members and supporting organizational developmentBA/BS degree or equivalent experience preferredWillingness to travel up to 25% as neededStrong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.Location InformationThis role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.Team members must live and work in the United States (*territories excluded), and have access to reliable, high-speed internet.CompensationCompensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $75,500-$80,500. The base salary range is $51,000-$55,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of advertisers.BenefitsAdCellerant offers full-time employees:Paid vacation, holidays, and sick daysHealth/dental/vision benefits401k retirement plan and company match contributionGenerous paid parental leaveWellness ProgramWork from home flexibilityDenver, CO headquarters available for hybrid work with in office perksLife At AdCellerantLife at AdCellerant is built around one simple belief: if our team thrives, everything else follows. That's guided every decision we've made since opening our doors in 2013, from how we structure our benefits to how we celebrate wins to how we show up for each other and the partners we support.The result is a culture we're genuinely proud of, recognized by Denver Business Journal, Built In Colorado, and Inc. 5000, but more importantly, one built by the people who work here every day.Other RequirementsCurrently legally authorized to work in the United States on a full-time basis.Equal OpportunityAdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics.Important: Security NoticeWe're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at View email address on click.appcast.io*** Please do not send resumes via email ***Additional NoticesE-Verify StatementAdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.Colorado Job Application Fairness ActColorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth