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Project Coordinator

EC Ruff Marine

Pompano Beach, FL

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Paid time off
  • Training & development
EC Ruff Marine is hiring a Service/Project Coordinator

Responsibilities:
  • The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
  • Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
  • Coordinate/dispatch service tasks to remote field technicians via phone or software.
  • Ensure that technicians have worksheets signed and turned in on time.
  • Responsible for ECRM vehicular inventory.
  • Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
  • Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
  • Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
  • Understand and monitor various service level agreement requirements.
  • Ensure the accurate capture, data entry and maintenance of client information.
  • Other tasks/duties as assigned.

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Vacancy posted more than 2 months ago
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