Service Desk Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

SERVICE DESK COORDINATOR

Paul Mitchell The School North Haven
We are seeking an enthusiastic, self-motivated, and service-oriented individual with a professional image, strong sales abilities, excellent communication skills, and a passion for creating an exceptional guest experience.
The Service Desk Coordinator plays an important role in the daily operations of the school, serving as the first point of contact for guests while ensuring a welcoming, professional, and positive environment.

Key Responsibilities:

• Serve as the first impression of the school by warmly welcoming and assisting all guests, both in person and over the phone.
• Manage the guest experience from initial welcome and check-in through service completion and checkout.
• Follow daily opening and closing procedures, including balancing the cash drawer and accurately processing transactions through the Millennium system.
• Maintain extensive knowledge of all services and Take Home products offered, confidently recommending additional services and retail products to enhance the guest experience.
• Respond to incoming service guest calls and assist with scheduling and inquiries.
• Support and promote school incentives, sales promotions, special events, and marketing initiatives.
• Maintain an organized, professional, and welcoming service desk environment.
• Work collaboratively with staff and Future Professionals to ensure outstanding guest service and smooth daily operations.

Qualifications & Requirements:

• Positive attitude, professional appearance, and a welcoming personality.
• Strong communication, leadership, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Sales-minded with a passion for guest service and retail recommendations.
• Strong computer skills and the ability to learn new software systems.
• Dependable, adaptable, and able to work effectively as part of a team.
• Availability to work evenings and Saturdays is required.

What We Offer:
We offer a competitive compensation package, excellent employee benefits, ongoing professional development, and continuous education opportunities. Join a team that values growth, teamwork, creativity, and delivering an extraordinary guest experience, with opportunities for career advancement.

Be the face of an exceptional guest experience at Paul Mitchell The School North Haven!