Store Manager

Job Description

Job Description

Store Manager – Spring Step Shoes

Tanger Outlets Columbus | Sunbury, Ohio

Join Spring Footwear

Since 1991, Spring Footwear has been dedicated to designing footwear that delivers exceptional comfort, quality, and style. Today, our family of brands—including Spring Step, L'Artiste, Patrizia, Azura, Flexus, and Spring Step Professional—continues to grow through wholesale partnerships, retail stores, and an expanding direct-to-consumer business.

We are seeking an energetic, customer-focused, and results-driven Store Manager to lead our Spring Step Shoes location at Tanger Outlets Columbus. This is an exciting opportunity for a retail leader who is passionate about developing people, delivering exceptional customer experiences, and driving business results.

As Store Manager, you will oversee all aspects of store operations while inspiring your team to achieve sales goals, build lasting customer relationships, and deliver an outstanding shopping experience. Through strong leadership, coaching, operational excellence, and business analysis, you will play a key role in the continued growth and success of Spring Step Shoes.

What You'll Do

Sales Leadership & Business Performance

• Lead the store in achieving and exceeding sales goals, profitability targets, and key performance indicators (KPIs).
• Analyze sales trends, customer traffic, conversion, average transaction value (ATV), units per transaction (UPT), and other performance metrics to identify opportunities for growth.
• Develop and execute action plans that increase sales, customer engagement, and overall business performance.
• Promote product knowledge and selling techniques that maximize customer satisfaction and revenue.

Team Leadership & Talent Development

• Recruit, interview, hire, onboard, train, coach, and develop a high-performing retail team.
• Foster a positive, collaborative, and customer-focused work environment built on accountability and teamwork.
• Provide ongoing coaching, performance feedback, and recognition to support employee growth and engagement.
• Create development opportunities that prepare team members for future leadership roles.

Customer Experience & Brand Excellence

• Lead by example in delivering exceptional customer service and creating memorable shopping experiences.
• Build customer loyalty through personalized service and meaningful customer relationships.
• Resolve customer concerns professionally while maintaining the highest standards of service.
• Ensure the store consistently reflects the Spring Step Shoes brand through outstanding merchandising, cleanliness, and presentation.

Store Operations & Inventory Management

• Oversee daily store operations, visual merchandising, inventory control, stock replenishment, and operational execution.
• Ensure inventory accuracy through cycle counts, receiving, stock organization, and loss prevention practices.
• Maintain compliance with company policies, operational standards, cash handling procedures, and safety guidelines.
• Create employee schedules that balance excellent customer service with payroll productivity goals.

Business Operations & Loss Prevention

• Manage payroll, labor scheduling, operating expenses, and store profitability.
• Review sales reports, labor reports, inventory performance, and business metrics to support informed decision-making.
• Ensure compliance with company loss prevention policies, inventory audits, and cash management procedures.
• Support company initiatives, promotional events, and operational improvements while embracing change and continuous improvement.

What We're Looking For

Required Qualifications

• 1–3 years of retail management experience, including leadership, coaching, and team development.
• Footwear, fashion, apparel, or specialty retail experience preferred.
• Proven ability to achieve sales goals and drive business performance.
• Strong leadership, communication, coaching, and interpersonal skills.
• Experience analyzing sales reports, KPIs, and retail business metrics.
• Experience with POS systems, Microsoft Office, and basic retail technology.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Ability to lift up to 40 pounds, stand for extended periods, and climb ladders as needed.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing high-volume retail stores.
• Experience with visual merchandising and inventory management.
• Experience recruiting, interviewing, and developing retail associates.
• Passion for footwear, fashion, and delivering exceptional customer experiences.

What Success Looks Like

Success in this role means consistently achieving sales goals, developing and retaining a high-performing team, delivering exceptional customer experiences, maintaining operational excellence, and driving strong business performance through effective leadership and execution.

Key performance indicators include sales growth, conversion rate, average transaction value (ATV), units per transaction (UPT), payroll management, inventory accuracy, shrink reduction, customer satisfaction, and employee engagement.

Why Join Spring Footwear?

At Spring Footwear, we believe our people are our greatest asset. We foster a collaborative, supportive environment where teamwork, innovation, accountability, and exceptional customer service are celebrated. As a Store Manager, you'll have the opportunity to make a meaningful impact while growing your career with a respected and expanding footwear company.

We offer:

• Competitive compensation and comprehensive benefits
• Company-paid holidays and paid vacation
• Profit-sharing program
• Employee discount across all Spring Footwear brands
• Leadership development and career advancement opportunities
• A positive, inclusive, and team-oriented work environment

If you're passionate about leading people, delivering exceptional customer experiences, and driving business results, we'd love to hear from you. Join Spring Step Shoes and help us continue inspiring customers with footwear that delivers comfort, quality, and style every day.

Location: Tanger Outlets Columbus – Sunbury, OH

Position Type: Full-Time

Spring Footwear Corp. is an Equal Opportunity Employer. Employment is contingent upon successful completion of applicable background and drug screenings.