Manager Operations

Win At Wilsonart

At Wilsonart, we don't just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You'll be surrounded by teammates who take pride in their work and look out for one another. You'll have the chance to learn, grow and make a real impact. And you'll be part of a company that believes winning means helping you succeed at work and in life.

Here, you'll win with:

Support that keeps you well

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year
• A culture that respects work-life balance

Job Description:

Position Overview: Operations Manager

The Operations Manager provides leadership and direction for all warehouse, customer service, inventory, and logistics operations to ensure products are handled safely, inventory is maintained accurately, and customer orders are delivered efficiently and on time. This role is responsible for developing and coaching warehouse and customer service personnel, fostering a culture of safety and continuous improvement, optimizing inventory accuracy and warehouse processes, negotiating freight rates, and ensuring an exceptional customer experience.

This is an excellent opportunity for a hands-on leader to build high-performing teams, drive operational excellence, and make a measurable impact on customer satisfaction and business performance.

Essential Duties and Responsibilities

• Lead, coach, develop, and evaluate supervisory personnel to achieve departmental and company objectives.
• Plan work assignments and allocate resources to ensure efficient daily operations.
• Train and develop employees as needed to maintain a skilled, engaged, and high-performing workforce.
• Oversee performance of basic human resource functions, including employee coaching, performance management, and policy compliance.
• Lead and manage the warehouse safety program by ensuring successful safety inspections and audits and completion of all required monthly safety training.
• Oversee and manage company customer service performance and operating metrics.
• Oversee customer order entry and billing processes to ensure timely and accurate customer service.
• Provide oversight of the Accounts Receivable and Accounts Payable functions to ensure accurate, timely, and efficient financial operations.
• Resolve escalated customer issues and ensure a high level of customer satisfaction.
• Maintain accurate and up-to-date customer pricing records within the company's ERP system.
• Evaluate and maintain appropriate inventory levels using the company's automated inventory management systems.
• Oversee the scheduling and routing of customer deliveries using established routes and company delivery vehicles.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and interpersonal skills with the ability to motivate, develop, and hold employees accountable.
• Excellent verbal and written communication skills, with the ability to communicate effectively with employees, customers, vendors, and management.
• Strong organizational, problem-solving, and decision-making skills, with the ability to prioritize multiple responsibilities.
• Working knowledge of warehouse, inventory, and transportation operations.
• Working knowledge of inventory control systems and ERP software.
• Basic knowledge of applicable DOT and OSHA regulations and general workplace safety requirements.

Minimum Requirements

Education:

Bachelor's degree preferred, or an equivalent combination of education and experience. Relevant work experience may be substituted for education on a year-for-year basis.

Experience:

Four or more years of progressively responsible experience in warehouse, distribution, logistics, or operations management.

Physical Requirements: Ability to perform work in both an office and warehouse environment. Requires prolonged periods of sitting, standing, and walking, with occasional stooping, bending, climbing, and lifting or carrying materials or equipment weighing up to 20 pounds.

We're looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.