Medical Receptionist

Job Description

Job Description

PRIMARY PURPOSE

The primary purpose of the Medical Receptionist role is to create an exceptional patient experience by serving as the first point of contact for patients, visitors, and callers. This position plays a vital role in ensuring efficient front office operations by welcoming patients, coordinating appointments, verifying insurance eligibility and benefits, managing referrals, and providing outstanding customer service. The Medical Receptionist serves as a key member of the care team by maintaining an organized, professional, and patient-focused environment while supporting the overall daily operations of the practice.

RESPONSIBILITIES

• Front Office Operations:
  • Greet patients and visitors in a professional, friendly, and welcoming manner.
  • Check patients in and out accurately and efficiently.
  • Verify and update patient demographic and insurance information.
  • Collect co-pays, balances, and other patient payments.
  • Schedule, reschedule, and confirm patient appointments.
  • Maintain an organized, clean, and welcoming reception area, waiting room, bathrooms, and entrance/exit.
  • Perform all opening and closing front office procedures.
  • Assist with other tasks as assigned.
• Insurance & Administrative Duties:
  • Verify insurance eligibility and benefits prior to appointments.
  • Develop a working knowledge of commercial insurance, Medicare, Medicaid, and other payer plans.
  • Explain basic insurance coverage, patient financial responsibility, and office policies to patients.
  • Process referrals and coordinate orders/authorizations as directed.
  • Scan, upload, and maintain accurate patient documentation within the electronic medical record (EMR).
  • Maintain confidentiality and comply with HIPAA regulations in all aspects of patient care and record-keeping.
• Communication & Customer Service:
  • Answer incoming telephone calls promptly, professionally, and courteously.
  • Make outbound phone calls regarding scheduling, appointment reminders, referrals, and follow-up communication.
  • Respond to patient questions and direct inquiries to the appropriate team member when necessary.
  • Provide exceptional customer service by ensuring every patient feels welcomed, respected, and cared for.
  • Act as a liaison between patients, providers, insurance companies, and other healthcare offices to ensure effective communication.
• Office Support:
  • Assist with general administrative tasks to support daily clinic operations.
  • Monitor office supplies and notify management when inventory needs replenishing.
  • Maintain a professional appearance of the reception area and common office spaces.
  • Support providers and clinical staff as needed to ensure efficient patient flow

SPECIFICATIONS

• Education: High school diploma or equivalent required.
• Certification: N/A
• Experience: No prior medical office experience required.
• Skills:
  • Excellent customer service and interpersonal skills.
  • Professional verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced healthcare environment.
  • Basic computer proficiency, including Microsoft Office and electronic medical record (EMR) systems; Kareo/Tebra experience is a plus.
  • Ability to learn insurance eligibility verification, benefits, referrals, and scheduling processes.
  • Positive attitude with a willingness to learn and grow.
  • Bilingual (English/Spanish) a plus.
• Physical Requirements:
  • Ability to sit, stand, and walk for extended periods.
  • Ability to operate office equipment, including computers, telephones, scanners, and printers.
  • Ability to occasionally lift office supplies or packages up to 20 pounds.
• Work Environment:
  • Work is performed in office setting.
  • Frequent interaction with patients, insurance companies, and healthcare staff.
  • Standard office equipment and computer use required daily.

PERFORMANCE CRITERA

• Accuracy and timeliness in patient registration, scheduling, and administrative tasks.
• Patient satisfaction and quality of customer service interactions.
• Accuracy in insurance eligibility verification, referrals, and patient documentation.
• Compliance with office policies, HIPAA regulations, and documentation standards.
• Contribution to a positive, professional, and team-oriented work environment.
• Responsiveness to patient, provider, and staff needs.
• Attendance, punctuality, reliability, and willingness to learn.

Everlast Wellness Group is a primary care clinic in Las Vegas, Nevada. We strive to create a warm and welcoming environment where patients can feel confident and comfortable throughout their healthcare journey. Visit our website: everlastwellnessgroup.com

Company Description

Everlast Wellness Group is a primary care clinic in Las Vegas, Nevada. We strive to create a warm and welcoming environment where patients can feel confident and comfortable throughout their healthcare journey. Visit our website: everlastwellnessgroup.com