Director of Sales

Job Details: Job Location: Hyatt House Lewes Rehoboth Beach - Lewes, DE, Salary Range: Undisclosed, The Director of Sales for TKo Hospitality is responsible for driving revenue growth by developing and executing comprehensive sales strategies across all properties within the group. This role includes managing the sales team, identifying market trends, and establishing relationships with key clients and stakeholders to maximize occupancy and banquet bookings. The Director of Sales collaborates with marketing to create promotional campaigns and packages that enhance brand visibility and attract new business. Strong leadership, excellent communication skills, and a proven track record in hospitality sales are essential for success in this role.

Team Member Benefits:

• Medical, Dental and Vision
• Employer Paid Life Insurance
• Other Supplemental Benefits
• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

• Books appropriate business into the appropriate hotel that serves the need of the guests as well as the price point and allows each hotel to achieve/exceed monthly room revenue budget, and, if applicable, other revenue budgets specific to each assigned hotel.
• Develop a strong Ecommerce presence managing internet market and social media opportunities and relationships.
• Remain in active status in a minimum of three outside organizations including but not limited to: Local Convention and Visitors Bureau, Chamber of Commerce, Sports Commission, University affiliations etc.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Approaches the position with a relationship building/proactive selling mindset. Ensures that weekly telephone prospecting/qualification/solicitation calls goals as well as outside call goals are met or exceeded. Include the appropriate General Manager on appropriate sales appointments as well as calls on Corporate-based Sales personnel for assistance as needed to “win” business for the appropriate hotel
• Develops, presents business case to property specific General Manager and deploys seasonal and segmented promotions and packages equally to drive market share for each location
• Utilizes available business tools to prospect for new business (i.e., Brand database reports, , local newspaper and business journals, Internet Prospecting
• Detailed follow up via email for any client visits, site visits, cold calls, etc.
• Performs the necessary pre-call planning and post-call follow-up for client outside sales calls.
• Evaluates potential business opportunities for appropriate hotel and presents findings/defends positions, as necessary, to the property specific General Manager.
• Thorough knowledge with regard to client base. Has a strong business relationship with top producing clients.
• Utilizes internal lead source generators to maximize revenue production for the appropriate hotel.
• Grows revenue for TKo Hospitality by cross-selling other TKo hotels.
• Gains contacts and business intelligence/shows community spirit through involvement in an industry and/or charitable organizations.
• Takes the initiative to develop new strategies and tactics to drive revenue in assigned markets. Presents these plans to the Hotel General Manager for review and approval.
• Monitors economic/business news in general and news specific to assigned market segments. Understands the business rationale behind and contributes, as appropriate, to the hotel’s rooms forecast.
• Maintains awareness of the sales practices of each hotel’s competitive set, and, as warranted, takes proactive steps to “neutralize” their efforts.
• Is an “expert” when it comes to selling against the hotel’s competitive set for each location
• Adds to the camaraderie of each property by helping to celebrate the successes of coworkers.
• Ensures that he/she adheres to all sales administrative processes that are in place.
• Ensures that all reports, internal requests for information and special projects are submitted on or before their due dates for each property.
• Provides suggestions to the General Managers and owners with regard to growing the company’s revenue.
• Understands the business rationale behind the annual budgeting process for each property (revenue generation and Advertising and Promotion costs).
• Collects and analyzes information on use history, plans, decision structure and strategies of key customers in assigned market segments. Forwards this information to the appropriate Hotel General Manager.
• Strives to continually improve his/her general business and industry/job specific skills by attending Brand sponsored sales training, and, if appropriate, outside continuing education.
• Perform other duties as requested by management

Qualifications:

• Associate or Bachelor’s degree in the hospitality field preferred.
• A minimum of 5 years direct hotel selling experience.
• Two Years working as a Director of Sales and extensive knowledge of overall hotel sales and marketing.
• Computer skills required: Microsoft Outlook, Microsoft Word, Excel and Powerpoint, experience working with customer relationship software like Hotel SalesPro, Insight, Delphi or Salesforce is preferred.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have outstanding customer service to internal and external guests.
• Must have knowledge of departmental operations.
• Must have knowledge of computers and training techniques.
• Maintain a professional appearance and manner at all times.
• Ability to exercise judgment in evaluating situations and in making sound decisions.
• Must have strong interpersonal skills and cordial behavior.
• Work schedule varies and may include working on holidays, weekends and alternate shifts as dictated by business and staffing levels.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
• Excellent communication, organization, written and guest relations skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
• Strong interpersonal skills and a can-do positive attitude.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Manage and develop the team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Embraces TKo’s Culture of CARE and creates this culture within the hotel
• Refined verbal and written communication skills.

Job descriptions and responsibilities are subject to change depending on business needs.