Delivery Manager

Job Title: Delivery Manager Location: St Louis, MO Job Type: Full Time Background: Worked with Implementation Partner Exp with clients like Mastercard or similar payment banks (Visa/Discover) (someone Ex Mastercard) Job Description Client Relationship Serve as the primary Mphasis point of contact at Mastercard in St. Louis, building trusted relationships with senior technology and product stakeholders Lead weekly and monthly governance reviews with Customer -status, risks, decisions, and roadmap alignment Identify and develop expansion opportunities within the engagement -new SOWs, scope additions, and capability demonstrations Delivery Accountability Own end-to-end delivery health across all active SOWs -quality, velocity, SLA adherence, and milestone tracking Manage escalations swiftly and visibly Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers Drive the onboarding and ramp plan for new team members joining the engagement -ensure they meet Customer’s standards before client exposure Program Governance Maintain the engagement health dashboard -RAG status, financials, headcount, and forecast Own the SOW scope boundary -track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications Ensure all Customer compliance, security, and access requirements are met for the full delivery team Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking People and Team Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members Represent the India team's work credibly to Customer -translate offshore delivery into client-visible outcomes Account Growth and Mining Proactively identify whitespace within the account -new business units, adjacent teams, and unmet technology need that Mphasis can address Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account Track competitor footprint within Mastercard and develop displacement strategies where relevant Skillset: 15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles Prior experience managing large-scale technology delivery engagement for Fortune 500 clients -financial services or payments strongly preferred Proven track record of managing distributed India-US delivery teams Strong understanding of payments technology -card networks, payment processing, digital payments, or adjacent domains Excellent executive communication skills -comfortable presenting to C-level and VP-level stakeholders at a sophisticated client like Mastercard US work authorization -must be based in or willing to relocate to St. Louis, Missouri Strong Preference: Prior experience working with Mastercard, Visa, American Express, or similar global payment network Familiarity with MSA-level contract management and SOW governance Experience managing a bench-to-billing ramp -identifying, onboarding, and deploying large teams under time pressure GitHub Copilot or AI-assisted development delivery experience #J-18808-Ljbffr