Customer Service Manager

Job Description

Job Description

Customer Service Manager (Operations / Self-Directed)

Location: Sacramento, CA 95827 (In-Office)
Pay: $55,000 – $80,000 per year (DOE)

Job Summary

Big Hairy Dog Information Systems is hiring a Customer Service Manager to oversee and improve our day-to-day customer service operations.

This is a hands-on leadership role for someone who can manage themselves, take ownership, and keep multiple departments aligned . You will serve as the central point of coordination between customers, sales, technical support, shipping, and administration.

We are not looking for entry-level candidates —this role requires experience, accountability, and strong organizational skills.

Responsibilities

• Manage and oversee daily customer service operations
• Coordinate scheduling, follow-ups, and service delivery
• Act as liaison between Sales, Technical, Shipping, and Admin teams
• Ensure all customer requests and issues are handled promptly
• Track workflows, internal processes, and service checklists
• Identify inefficiencies and improve processes
• Communicate with customers and outside vendors
• Escalate urgent issues and ensure resolution
• Support internal projects and operational initiatives

Requirements

• 5+ years of customer service, operations, or service coordination experience
• Proven ability to self-manage and prioritize without supervision
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Word, Excel, and Outlook

Preferred Qualifications

• Experience in software, IT services, or technical environments
• Familiarity with CRM or service management systems
• Operations or process improvement experience

What We’re Looking For

• A self-starter who takes ownership
• Someone who thrives in a fast-paced environment
• Detail-oriented with strong follow-through
• Calm under pressure and solutions-focused
• Team-oriented but highly independent

Work Environment

• Full-time, in-office position in Sacramento, CA (95827)
• Fast-paced, team-driven environment

Why Join Us

• Competitive pay based on experience
• Key role with high impact on company operations
• Opportunity to shape and improve internal processes

 

Company Description

For over two decades Big Hairy Dog Information Systems has provided precision Point-of-Sale and Inventory Control solutions for thousands of stores in the specialty retail industry.

Retail automation requires thoughtful examination and an understanding of the needs of each customer. Big Hairy Dog is known worldwide for exhaustive planning, implementation, training and ongoing support.

It starts from the top: founders Mick and Sandy Malaney insist on being available to customers day and night.

Company Description

For over two decades Big Hairy Dog Information Systems has provided precision Point-of-Sale and Inventory Control solutions for thousands of stores in the specialty retail industry.\r\n\r\nRetail automation requires thoughtful examination and an understanding of the needs of each customer. Big Hairy Dog is known worldwide for exhaustive planning, implementation, training and ongoing support.\r\n\r\nIt starts from the top: founders Mick and Sandy Malaney insist on being available to customers day and night.