SPA ASSISTANT MANAGER

Assistant Spa ManagerAt Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Assistant Spa Manager at Infinity Spa, you will be the trusted leader and champion for our spa team, translating our commitment to exceptional hospitality into every guest interaction and staff development opportunity. You will be the architect of serenity, ensuring our team members feel supported, trained, and empowered to deliver unforgettable spa experiences while you help steer the day-to-day operations that keep Infinity Spa running seamlessly.This role is perfect for a hospitality professional who is equal parts empathetic mentor, operations expert, and problem solver. You will take ownership of the spa's daily rhythm, from coaching and scheduling the concierge team to monitoring the locker rooms, relaxation areas, and treatment spaces, always leading with consistency, integrity, and a passion for developing others. You will partner with the Spa Manager to manage budgets, inventory, payroll, and guest feedback, ensuring every detail reflects the high standards our Owners and Guests expect.If you thrive in a dynamic environment where no two days are the same, are driven by a desire to help others grow, and find deep satisfaction in knowing you played a part in a guest's relaxation and a team member's success, we'd love to meet you.ResponsibilitiesAssist with recruiting, training, scheduling, reviewing, and coaching spa staffManage and mentor the Spa Concierge team, including hiring, training, and performance managementDelegate daily tasks and side projects, ensuring quality and accountabilityProvide front-of-house training and ongoing development for concierge staffConduct annual reviews, coaching meetings, and goal-setting sessionsMentor team members toward future leadership roles through best practices and yield management strategiesAssist with daily spa operations, including locker rooms, relaxation room, grotto, sauna, steam, and treatment roomsMonitor staffing levels and schedules to meet business demandsRespond to and close the loop on all guest feedback — Owner Surveys, Trip Advisor, Facebook, Yelp, Google, and moreResolve staff and guest issues with empathy and sound judgment, escalating to the Spa Manager when neededPerform all duties of a Spa Concierge as neededAssist with the spa operations budget, payroll, and timesheet approvalsMonitor inventory and supplies, place orders, and verify deliveries within budgetAssist with invoice and purchase approvals using company softwareSupport spa website, group bookings, promotions, social media campaigns, and advertising initiativesDevelop and edit training materials, procedures, and staffing schedulesFoster strong cross-departmental communication and synergyUphold and ensure staff uphold Hospitality Standards, Company Culture, and Department Core StandardsBe the "End of the Line" — resolve every situation inherited whenever possibleRespond promptly to all email and voicemail correspondenceDress professionally, wear a name badge, and adhere to Company appearance standardsAttend and support training sessions, department meetings, and staff eventsFollow Company environmental sustainability guidelines and participate in sustainability initiativesParticipate in Emergency Response plans as directedRequirementsAssociate's degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experienceMinimum of 1 years of related experience and/or trainingMinimum of 1 years of previous supervisory experience preferred (this role co-supervises 12–15 staff members)Intermediate proficiency in Microsoft Office (Outlook, Word, Excel) with at least one year of useFamiliarity with office equipment (copier, fax, scanner, phone, calculator) and the internetAbility to type by touch and accurately record time in the Company timekeeping systemStrong leadership skills — able to lead multiple people, personalities, projects, and tasks with consistencyExcellent communication skills, both written and verbal, in positive and negative situationsAbility to develop and coordinate clear, consistent trainingExceptional customer service skills with the ability to anticipate needsCalm, empathetic, and compassionate under pressureDetail-oriented with a focus on accuracy and thoroughnessSelf-starter who takes initiative and performs tasks without being askedAbility to develop and communicate change effectivelyVision, confidence, passion, and optimism that inspires respect and trustAbility to speak, read, write, and interpret in EnglishAbility to read and interpret business correspondence, memos, safety rules, and proceduresAbility to write business correspondence, routine reports, and proceduresAbility to speak effectively and present information to guests, owners, employees, vendors, and the publicAbility to add, subtract, multiply, and divide using whole numbers, fractions, and decimalsAbility to calculate rates, discounts, commissions, percentages, and volumeAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to apply sound judgment to solve practical problemsSit and work at a computer workstation (mouse and keyboard) over 2/3 of the timePerform repetitive arm motions (elbows, wrists, hands, fingers) over 2/3 of the timeUse hands and fingers to touch, handle, feel, and grasp over 2/3 of the timeSpeak and listen over the phone and in person over 2/3 of the timeStand and walk between 1/3 and 2/3 of the timeStoop, kneel, crouch, or crawl under 1/3 of the timeReach, push, or pull with arms under 1/3 of the timeLift between 10–25 pounds under 1/3 of the timeRequires close, distance, color, and peripheral vision, close visual acuity, and depth perceptionPreferred Qualifications1–2 years of previous supervisory experienceExperience co-supervising a team of 12–15 staff membersPrior experience in a spa, resort, or hospitality environmentDemonstrated ability to lead multiple people, projects, and tasks with consistencyExperience developing, coordinating, and clearly communicating trainingExperience providing performance feedback and recognitionExperience developing and communicating change effectivelyDemonstrated ability to remain calm and empathetic in challenging situationsExperience responding to sensitive inquiries or complaintsExperience with yield management strategies and big picture business planningKnowledge of the company, home department, ski resort, and town developmentsCompensation & BenefitsHealth, vision, and dental insurance plansCompany-paid life insurance coverageVoluntary Life and Accidental Death/Dismemberment InsuranceHSA and FSA-Dependent Care AccountsRetirement planGenerous paid time off (PTO) and sick leave to support work-life balanceVolunteer Time Off - Paid opportunities to give back to Summit CountyBereavement leaveBiannual bonusesTuition Reimbursement ProgramEmployee Wellness programs to support physical and mental healthLifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' programAbout Our CompanyBreckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.Applications will be accepted until October 8, 202