Quality Improvement Specialist

Quality Improvement Specialist – CM-Housing Salt Lake City, Utah | Full-Time Salary: $60,000 - $70,000 At First Step House, "We help people build lives of meaning, purpose, and recovery." Everything we do is centered around that mission, and we are looking for someone who wants their work to have a meaningful impact on the people we serve. We are hiring a Quality Improvement Specialist – Housing to join our Quality Improvement team in Salt Lake City! About the Role As a Quality Improvement Specialist, you'll play an important role in helping First Step House provide high-quality services while ensuring our Housing and Case Management programs remain compliant with contract, grant, and regulatory requirements. This position focuses specifically on compliance with city, county, state, and federal housing-related funding and regulations, including programs such as TBRA, HOME, HOME-ARP, COC, FOF, SHF, PROUD, and LIHTC, as well as federal HUD guidelines. You'll work across teams to review contracts, develop and update contract implementation guides, conduct internal audits, prepare for and lead external audits, monitor organizational outcomes, and identify opportunities to improve policies, procedures, and processes. This is a great role for someone who loves organization, problem-solving, quality improvement, compliance, and working with people. You'll collaborate with case management and supportive housing teams, supervisors, treatment teams, community partners, government agencies, legal entities, funders, leadership, and other stakeholders. The role requires someone who can balance competing priorities and navigate the different needs and interests of clients, staff, funders, and other stakeholders while maintaining strong interpersonal boundaries and ethical standards. You'll also provide support to administrative teams and assist with priorities from senior leadership and the Board of Directors. You'll have the opportunity to represent First Step House at community trainings, workshops, and provider meetings; contribute to new program development; provide staff training; and support organization-wide quality improvement initiatives. We're looking for someone who is highly organized, detail-oriented, collaborative, and confident in their communication and decision-making. You should be comfortable working with confidential and legally sensitive information and able to take complex requirements and translate them into clear, practical processes that support our staff and the people we serve. Tired of working 40+ hours a week? Join First Step House and enjoy a standardized 36-hour work week! Our Full-Time Benefits Include: 36-hour work week to support a healthy work-life balance Robust paid time off program with enhanced benefits as you grow with us 15 paid holidays annually, including your birthday 401(k) employer matching Medical, dental, vision, and life insurance Education & Experience A Bachelor's degree in a behavioral health-related field is strongly preferred Experience in both case management and housing is preferred Experience with quality improvement, compliance, audits, or program development is a plus Strong knowledge of housing and case management standards and ethical considerations Strong organizational and communication skills Excellent problem-solving and decision-making skills Ability to manage multiple priorities while maintaining excellent attention to detail Ability to handle confidential and legally sensitive situations Ability to effectively write business correspondence, procedures, reports, and other professional documents Ability to confidently present information to management, employees, and clients Proficiency with Microsoft Excel and other technological tools, including databases and spreadsheets Ability to understand housing and case management information related to grant requirements and external audits, including how requirements apply to the organization and impact staff and clients Ability to understand and apply complex rules, regulations, policies, and procedures What You'll Do Represent First Step House at trainings, workshops, and provider meetings in the community; report relevant information back to the organization and provide staff training as needed Assist with the development and implementation of new programs Collaborate with supervisors, treatment teams, community partners, government agencies, legal entities, and other stakeholders regarding program implementation, planning, and audit-related matters Review contracts and create or update contract implementation guides to ensure organizational compliance Maintain an in-depth understanding of city, county, state, and federal housing requirements, including TBRA, HOME, HOME-ARP, COC, FOF, SHF, PROUD, and LIHTC Maintain knowledge of HUD guidelines, rules, and regulations Manage and update internal auditing procedures and prepare audit reports Conduct internal audits for Housing and Case Management programs Lead external audits for Housing and Case Management programs in collaboration with the QI Manager Work with teams across the organization to ensure necessary data is collected and organizational outcomes are achieved annually Assist with managing the organization's clinical quality improvement program Identify opportunities to improve policies, procedures, and processes Provide training, guidance, and support to staff as needed Maintain knowledge of program rules, client rights, and relevant legal and ethical requirements Utilize Microsoft Word, Excel, databases, and other software to organize, analyze, and communicate information Assist with administrative priorities and projects as directed by senior leadership Attend relevant employee training and staff meetings Demonstrate an Outward Mindset in all work duties and interactions Why First Step House? This isn't a role where you're simply checking boxes or completing paperwork. Your work will help strengthen the programs, systems, and teams that directly support people in recovery and help them build more stable lives. You'll have the opportunity to make an organization-wide impact by improving systems, supporting staff, strengthening compliance, and helping ensure that the programs we provide meet the needs of the people we serve and the requirements of our funders and community partners. If you're organized, collaborative, curious, detail-oriented, and passionate about making systems better-and you want to be part of an organization where your work has a purpose-we'd love to meet you! For more information about our non-profit organization, you can visit our website at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. First Step House