Workplace Ambassador

Facilities Ambassador As a Facilities Ambassador at JLL, you will create memorable first impressions and seamless experiences for clients, visitors, and employees, ensuring operational excellence and a welcoming workplace. Responsibilities Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees. Oversee daily building operations and office space, conducting inspections and walk‑rounds to maintain cleanliness, functionality, and safety. Coordinate event setups and room configurations, supervising venue preparation and breakdown, performing risk assessments, managing catering and AV/VC requests, and liaising with security, housekeeping, and vendor teams. Manage relationships with service providers, including cleaning, maintenance, and security vendors, to ensure seamless delivery and quick resolution of issues. Handle meeting‑room management end‑to‑end, including booking coordination, pre‑meeting checks, setup and reset, inventory management, and utilization reporting. Support office moves, seating arrangements, and space‑planning initiatives, maintaining accurate floor plans and coordinating with project management, IT, and other teams. Oversee visitor‑management protocols, including security pass issuance, host notifications, guest escort services, building‑access coordination, and emergency evacuation briefings. Maintain inventory and manage supplies for furniture, equipment, pantry items, and consumables, monitoring stock levels and processing orders. Process incoming and outgoing mail, manage package deliveries with tracking, handle printing and binding requests, and coordinate courier pickups. Required Qualifications Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front‑of‑house role within a corporate office environment. Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast‑paced workplace. Excellent communication and customer‑service skills with the ability to interact professionally and build relationships at all organizational levels. Proven ability to coordinate effectively across teams, including project management, IT, administration, and external vendors. Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting to identify issues and coordinate maintenance. Proficiency with Microsoft Office and workplace‑management tools, with experience using ticketing or facilities‑management systems such as ServiceNow or Corrigo. Demonstrated problem‑solving skills and confidence to respond quickly to issues, make sound decisions independently, and appropriately escalates matters. Physical capability to lift 30‑50 pounds and remain mobile throughout the workday while performing inspections, event setup, and operational tasks. Preferred Qualifications Experience ensuring compliance with health and safety regulations, conducting risk assessments, and implementing workplace safety protocols in commercial office settings. Familiarity with space‑planning software, seating‑management systems, and tools used for tracking office moves and workspace allocation. Background in event coordination or hospitality management with experience supporting intimate meetings and large‑scale corporate functions. Knowledge of procurement platforms such as Amazon Business for ordering supplies, furniture, and equipment efficiently. Track record of implementing service improvements or innovative solutions that enhanced workplace operations and employee satisfaction. Experience managing vendor contracts, service‑level agreements, and performance metrics to ensure quality standards are consistently met. Visa & Compensation This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: $62,000 – $72,000 per year. Location On‑site – New York, NY. Equal Employment Opportunity Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. #J-18808-Ljbffr Jones Lang LaSalle Incorporated