Technical Writer

Job Summary
We are seeking a Technical Writer for a direct hire opportunity in El Segundo, CA, supporting technical documentation for software products in the telecommunications services industry. This role is ideal for a highly organized, detail-driven documentation professional who enjoys working independently while partnering closely with software developers and technical teams.

The Technical Writer will create, maintain, troubleshoot, and improve user guides, manuals, release notes, templates, documentation repositories, and structured content. This is a strong opportunity for a documentation specialist who wants to contribute to product quality, improve user experience, and work in a collaborative software environment with supportive technical leadership and cross-functional teamwork.

Key Responsibilities
- Create, update, and maintain user guides, manuals, technical documentation, release notes, and product support content.
- Partner with software developers to gather technical details, document new features, and update existing content as software products evolve.
- Manage documentation repositories, templates, CSS files, style standards, and documentation workflows.
- Review, edit, proofread, and test documentation for clarity, accuracy, consistency, formatting, and usability.
- Troubleshoot documentation tools, imports, exports, targets, macros, batch files, and publishing issues.
- Maintain compliance with documentation standards while improving content structure, readability, and quality.

Compensation and Benefits
- Annual salary: $95,000.
- Job type: Direct hire.
- Location: El Segundo, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Create and maintain technical documentation for software products, including user guides, manuals, release notes, and structured content.
- Manage documentation repositories, templates, CSS files, and publishing workflows.
- Collaborate with software developers to update documentation for new software releases and product changes.
- Troubleshoot documentation tools, file structures, scripts, and publishing issues.

- 10 years of technical writing experience.
- Advanced proficiency with Microsoft Word, including styles, templates, and macros.
- Strong hands-on experience with MadCap Flare, including imports, export targets, styles, variables, project maintenance, and troubleshooting.
- Proficiency with Adobe Acrobat Pro, including actions, document conversion from .docx to .pdf, and minor PDF editing.
- Working knowledge of XML, HTML, CSS, batch files, command line tools, and structured authoring concepts.
- Experience with version control tools, including Subversion, TortoiseSVN, and Git repositories.
- Familiarity with Eclipse, virtual machines, Remote Desktop, PuTTY, FTP, Photoshop, SnagIT, and text editing tools.
- Ability to write, read, modify, and troubleshoot .bat files.
- Strong writing, editing, proofreading, organization, and documentation quality control skills.
- Excellent communication skills with the ability to work independently and coordinate effectively with developers.
- Strong time management, prioritization, critical thinking, and problem-solving abilities.

Preferred Qualifications

- Knowledge of regular expressions and advanced search techniques.
- Ability to read and modify JavaScript.
- Ability to read, edit, or create Visual Basic code, especially for Word macros.
- Familiarity with Visual Studio.
- Exposure to mainframe computing.
- Unix experience.