Lead Medical Support Assistant

Lead Medical Support Assistant The Lead Medical Support Assistant is responsible for assessing daily workloads, assigning tasks, ensuring team coverage, evaluating training records, and determining the training needs for Medical Support Assistants on interdisciplinary teams. The incumbent assists the unit with complex and non-standard procedures, including managing clinical care flow across multiple departments, specialties, and community resources. Basic Requirements Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. One year of creditable experience equivalent to the next lower grade. Education. High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. Foreign Education. Education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grade Determinations Lead Medical Support Assistant, GS-07. Experience One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs, including following up on pending issues and understanding the impact of incomplete work across multiple clinics. Assignment For all Lead assignments, the Lead MSA must spend at least 25% of their time on lead duties. The Lead MSA is responsible for the coordination of advanced MSA assignments and workflow in an interdisciplinary unit, daily workload assessments, assigning work, assuring proper staffing coverage, evaluating training records, and determining training needs of MSAs. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include ensuring accurate and timely scheduling of appointments; providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among advanced MSA staff, patients, and other interdisciplinary staff to resolve day‑to‑day conflicts. #J-18808-Ljbffr