Operations Coordinator

Duties: 

Under the supervision of the Supervisor, Supply Chain, support the overall objectives of Joni and Friends’ Global Operations department. Perform duties and responsibilities including, but not limited to:

• Supply Chain Division

• Cross-train to learn, understand, and develop competency in the three Supply Chain coordination areas: wheelchair collection, wheelchair restoration, and transport logistics 

• Cultivate great working relationships internally and externally (domestic and international) by providing excellent communication, customer service, and quality control for all Supply Chain processes and tasks

• Collection and Restoration

• Prepare and process weekly and month-end reporting

• Assist in delivery of pictures and stories of wheelchair recipients to Restoration Centers to encourage program workers

• Coordinate allocation of resource materials for Wheels for the World (WFTW) Outreaches, Restoration Centers, and Wheelchair Collection Volunteers

• Support all aspects of new wheelchair procurement (sourcing, invoice processing, and shipment tracking)

• Support regular communication with Restoration Center and collection stakeholders

• Transport Logistics:

• Update project management tools with all pertinent transport details to prepare and maintain the wheelchair shipment schedule

• Support the commencement and tracking of domestic and international shipments of wheelchairs and other equipment, obtaining regular status updates for the Supply Chain team

• Disseminate accurate and timely documentation necessary for expediting domestic and international shipping

• Ensure timely processing of all project shipment verification reports

• Systems and Processes:

• Provide input for system and process change, development, and maintenance to increase efficiency and accuracy in Supply Chain services

• Monitor financial advances and consolidate receipts to prepare expenditure reconciliations and reimbursements

• Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith

• Desire to serve in a growing and dynamic Christian service ministry

• Associate Degree, equivalent work experience, or supply chain or logistics certification

• Two to three years of comparable process coordination experience

• Able to support and integrate with other departments

• Must be a self-starter, flexible and able to multi-task

• Takes initiative to seek other work when assigned tasks are complete

• Uses good judgment in working with and for a diverse group of volunteers

• Demonstrates effective and diplomatic written and verbal communication skills

• Maintain a sense of tidiness and orderliness in the workplace

• Basic accounting knowledge

• Ability to manage workload to meet deadlines

• Some travel may be required to audit Supply Chain program activity

• Ability to learn new applications quickly

• Experience using CRM software like Salesforce is preferred

• General computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Word, Microsoft Outlook, and the Internet

• Strong Microsoft Excel skills

• Understanding of Christian ministry and specifically Joni and Friends is desirable

Physical Requirements:

This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds.

Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation is $22.00-$24.00 per hour. This is a hybrid position, in office Monday, Tuesday, and Thursday, remote Wednesday and Friday. 

EMPLOYEE MINISTRY ENGAGEMENT:

Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities.

All employees do this, regardless of their specific role, by:

• Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours

• Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life

• Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.

• Participating or leading in prayer and worship during meetings, events, and outreaches

• Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs

• Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.

• Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith

Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.

Powered by JazzHR