Operations Analyst, Associate

Operations Analyst, Associate

Location: CA - Westlake Village

As an Operations Analyst, Associate you'll be responsible for researching, collecting, and analyzing data for ensuring seamless day-to-day operations. You'll collaborate with the line-of-business and technology teams (Operations Team, Business Intelligence, external vendors' technology teams). Your primary responsibilities include gathering requirements from the line of business, documenting the requirements, and converting those requirements into technological requirements for our engineering teams. Once requirements are built by engineering, you'll conduct UAT testing when needed. You'll evaluate any new potential vendors the line(s) of business wants to onboard. In addition to requirement gathering, Business Analysts will diagnose, troubleshoot and solve any system-based issues with assistance from internal technology teams.

• Coordinate and collaborate with external vendors, Information Technology, Business Intelligence, and business units.
• Develop business requirement documents (BRDs) for technical teams as well as request for proposal (RFP) documents for potential suppliers.
• Manage and perform user acceptance testing with software upgrades and version releases.
• Provide end-user support, monitor systems, respond to inquiries, resolve and escalate reported incidents within established SLAs.
• Managing multiple ticketing queues involving internal and external stakeholders.
• Quarterly Audit completion for various lines of business.

What you'll need:

• 2+ years of related experience or similar field.
• Bachelor's degree in related field required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate Microsoft Office Suite or products or similar products.
• Entry level experience using SQL.
• Intermediate speaking and writing communication skills.

Compensation: Hourly range for new hires is generally $30.99 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you'll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email View email address on click.appcast.io or call View phone number on click.appcast.io. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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