Field Technician - Level 1

Job Description

Job Description

Future Tech Enterprise, Inc. is looking to hire a Field Technician - Level 1 Support . This role supports  all technology for our client, across the Bethpage School District.  The Field Technician plays a key role in maintaining and supporting district technology, working closely with the IT Department, Help Desk, and student helpers.

This is a full-time, on-site position, in Bethpage, NY - Long Island. 
Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.

• Schedule: Monday–Friday, 8:00 AM – 4:00 PM (one-hour lunch)
• Location: On-site across district schools (local travel required)

What You’ll Do

• Address and manage support tickets using the ticketing system
• Provide hands-on technical support to faculty, staff, and students
• Troubleshoot, maintain, optimize, and reimage 1:1 Google Chromebooks
• Support and troubleshoot Windows desktops and laptops
• Install, configure, and troubleshoot:
  • Printers and multi-function devices
  • Scanners and projectors
  • SMART Board Interactive Flat Panels
  • iPads, PCs, and laptops
  • VoIP phones
• Assist with basic software, device connectivity, and technology-related issues
• Support and maintain district-wide technology, including:
  • End-user devices
  • Classroom technology
  • Network-connected peripherals
• Collaborate with other technicians and IT staff to document procedures and solutions
• Prioritize daily work based on ticket urgency and administrative needs
• Assist with technology projects and initiatives as assigned
• Maintain clear communication with the IT Department and Help Desk team

What You Bring

• 1–3 years of technical support experience (deskside support preferred)
• 2+ years of customer service experience , with strong communication skills
• Solid working knowledge of:
  • Windows OS
  • Chrome OS
• Experience using a ticketing system to manage and document support issues
• Ability to work independently while collaborating with a team
• Valid driver’s license and access to a personal vehicle (local travel required)
• CompTIA A+ certification preferred
• Experience working in an educational environment is a plus

#LI-Onsite #LI-SG1 #FutureTechJob

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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