Warranty Coordinator

Administrative Support For Warranty DepartmentThis position is responsible for performing all administrative support related to the warranty department. The ideal candidate will be a hard-working professional able to undertake a variety of administrative support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.Ready to take your career to the next level? Frank Gay Services is on the lookout for dynamic, self-motivated individuals with a positive attitude to become integral members of our thriving trade team. This is your opportunity to be a vital part of a growing and dedicated team committed to delivering top-notch trade services to our valued residential customers.Why Choose Frank Gay Services?Pay Range: $18.00/hr - $20.00/hrUnmatched Growth: Be part of a company that is not just growing but thriving. Your contributions will be instrumental in our ongoing success.Positive Work Culture: Join a team where positivity and collaboration are at the forefront. Your ideas will be valued, and your efforts recognized in a supportive environment.Career Advancement: At Frank Gay Services, your professional development is a priority. We provide the resources and opportunities for you to flourish within the company.What We Offer You: PTO after 90 daysParental LeavePaid TrainingWeekly payPaid HolidaysRobust benefits package – health, dental, vision insurance, 401k match, IRA, and moreEmployee DiscountsEmployee Referral BonusCareer growth opportunityWhat We're Looking For:Self-starters: Bring your motivation and drive to a team that values initiative.Positive Energizers: Your upbeat attitude is infectious and contributes to a workplace that thrives on positivity.Customer-Centric Focus: Join us in delivering exceptional plumbing services to our residential HVAC customers, making a positive impact on their experiences.What You Will Do:Schedule appointments and coordinate warranty services with customers and techniciansManage paperwork and documentation related to warranty work, including permits and warrantiesOrder and track supplies and equipment needed for warranty jobs.Provide administrative support to the trade team, such as creating work orders, schedules, and invoicesAnswer phone calls and responding to customer inquiries about warranty servicesEnsure that warranty jobs are completed on time and within budgetCollaborate with other team members to ensure smooth and efficient completion of warranty projectsWhat You Need:3 years of administrative experienceAt least 1 year of experience in HVAC, electrical or plumbing services is a plusKnowledge of the HVAC, plumbing or electrical codes and safety proceduresExperience managing a fleet vehicle and product inventorySales and Customer Service Experience requiredMust pass motor vehicle & background check and drug screenSuperb customer service skills, honest, dependable, and reliable