Patient Services Rep

Job Title: Patient Services Rep

Location: Morris Cancer Center

Department Name: Clinical Practice Management

Req #: 0000252747

Status: Hourly

Shift: Day

Pay Range: $24.10-$24.10 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:
The Patient Services Representative (PSR) serves as the first point of contact for patients, families, referring providers, and internal customers, delivering exceptional customer service while coordinating access to care. This role supports scheduling for Medical, Surgical, and Radiation Oncology services, facilitates referral coordination, maintains accurate patient records, and ensures a seamless patient experience from initial contact through appointment completion. The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment.

Qualifications:

Required:

• High School Diploma or equivalent 
• Zero (0) to three (3) years of customer service or healthcare experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact professionally with patients, families, physicians, and multidisciplinary teams
• Ability to accurately multitask while working in a fast-paced environment
• Basic computer proficiency, including Microsoft Word, Excel, Outlook, and data entry
• Strong organizational and time management skills
• Ability to read, write, and communicate effectively in English
• Commitment to delivering exceptional customer service

Preferred:

• Previous experience in a healthcare, medical office, call center, or ambulatory care setting
• Knowledge of medical terminology
• Experience with electronic medical records (EMR/EHR)
• Bilingual in English/Spanish

Scheduling Requirements 

• Working Shift: Monday - Friday 
• Day Shift: 9:30AM-6:00PM
• Per-Diem, Schedule varies based on departmental needs, including weekdays, evenings, weekends, and holidays as needed

Essential Functions:

• Serves as the first point of contact for patients, families, physicians, and referring providers, delivering exceptional customer service in person and over the telephone.
• Schedules Medical, Surgical, and Radiation Oncology appointments while ensuring patients are scheduled at the most appropriate location and timeframe.
• Coordinates referrals and authorizations to facilitate timely patient access to care.
• Accurately verifies and updates demographic, insurance, and referral information.
• Confirms upcoming appointments and performs outbound reminder calls to reduce missed appointments.
• Responds to incoming telephone calls, electronic requests, referrals, and patient inquiries in a courteous, professional, and timely manner.
• Maintains a thorough understanding of insurance plans, managed care requirements, referral guidelines, and authorization processes.
• Processes appointment requests while adhering to departmental policies and established scheduling protocols.
• Obtains and documents required insurance authorizations and referral information.
• Verifies insurance eligibility and identifies outstanding balances or authorization concerns prior to scheduled appointments.
• Refers patients to Financial Counseling when appropriate.
• Maintains accurate patient documentation within the electronic medical record.
• Collaborates effectively with physicians, clinical staff, leadership, and external partners to ensure continuity of care.
• Supports departmental quality initiatives while maintaining confidentiality and compliance with HIPAA and organizational policies.
• Performs other duties as assigned.

Other Duties: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans 
• Medical and Prescription Drug Insurance 
• Dental and Vision Insurance 
• Disability and Life Insurance 
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs 
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health! 

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.  

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer