SAP Delivery Manager

NTT DATA seeks a SAP Delivery Manager in Plano, Texas to lead the end‑to‑end delivery of SAP initiatives and cultivate strategic client relationships. Key Responsibilities Own end‑to‑end delivery across assigned accounts, ensuring alignment to scope, timelines, budget, and quality commitments. Oversee multiple concurrent SAP initiatives including S/4HANA programs, AMS, enhancements, GTS, and innovation initiatives. Ensure consistent delivery governance, reporting, and execution discipline across all engagements. Drive program planning, execution tracking, and milestone management. Act as the single point of accountability for delivery outcomes across the client portfolio. Serve as the primary delivery partner for client leadership. Build and sustain trusted relationships with CIOs, IT leaders, and business stakeholders. Lead executive governance forums including Steering Committees, QBRs, and delivery reviews. Proactively manage client expectations, escalations, and satisfaction. Identify and drive opportunities for account expansion, cross‑sell, and value‑added services. Establish and maintain robust governance frameworks including change control and dependency tracking. Drive proactive risk identification, mitigation planning, and escalation management. Ensure adherence to SAP Activate methodology and internal delivery standards. Conduct regular delivery health checks and implement corrective actions as needed. Manage complex, multi‑vendor and multi‑geography delivery environments. Own financial performance across accounts, including margin, forecasting, and cost management. Ensure delivery aligns with contractual commitments and SOWs. Manage scope changes through structured change control processes. Track utilization, billing milestones, and revenue realization. Support contract renewals, extensions, and commercial discussions with clients. Provide oversight across SAP landscapes including S/4HANA, ECC, GTS, and BTP‑enabled solutions. Ensure alignment across functional, technical, and integration workstreams. Lead and mentor Project Managers, and SAP functional/technical leads. Drive accountability, ownership, and performance across delivery teams. Enable capability development aligned to client and industry needs. Drive continuous improvement in delivery efficiency, quality, and automation. Promote adoption of tools such as SAP Cloud ALM, AI‑enabled AMS, and delivery accelerators. Support innovation initiatives aligned to client priorities, including AI‑driven transformation. Required Qualifications & Experience Bachelor's degree in Business, Information Technology, Engineering, or a related field. 10+ years of SAP delivery experience with strong client‑facing leadership roles. Proven experience managing SAP delivery for large enterprise clients. Strong experience across S/4HANA programs, AMS delivery, and enhancement initiatives. Strong financial and commercial management skills. Excellent stakeholder management and executive communication capabilities. Experience working in multi‑vendor, global delivery environments. Strong decision‑making, risk management, and problem‑solving skills. SAP Activate Certification preferred; additional certifications in Agile/SAFe or ITIL are advantageous. Leadership & Behavioral Competencies Builds deep client trust and aligns delivery to business outcomes. Takes full ownership of delivery, financials, and client satisfaction. Connects delivery execution with long‑term account growth. Works seamlessly across teams, functions, and client organizations. First‑12‑months success: strong client relationships established and measurable improvement in delivery predictability. Equal Employment Opportunity NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr