IT Systems Engineer

Ifyou’rethe engineer people escalateto,keep reading.This is a hands-on role working across modern cloud, security, networking, device support, and collaboration technologies,wherereal technicalownership matters.

About Us:

Ventura Tech is a Bay Area–based Managed Services Provider focused on delivering Worry-Free IT through proactive support, modern cloud services, robust endpoint security, and reliable client experiences.We support organizations that depend on secure, well-managed technology to run their businesses.Our culture is built on technical excellence, accountability, teamwork, and trust.We’repractical, professional, and focused on doing the work rightwith a white glove touch.

As an IT Systems Engineer (Client-Facing | MSP), you will be responsible for resolving complex issues, executing projects, and supporting secure, reliable client environments.This is a hands-on engineering role focused on delivery and execution.And to be clear:we’renot looking for anygeekoff the street.We’relooking for engineers who show up prepared, communicate clearly, take ownership, and can be trusted in high-visibility client environments.

Why Join Ventura Tech?

With over 20 years of excellence, Ventura Tech is guided by our core values.

• People First : We value every individual—both our team and our clients.
• Accountability : We take pride in owning our work and delivering results.
• Teamwork : A good day for one is a good day for all.
• Humor : We enjoy what we do and share a laugh along the way.
• Growth : Continuous improvement keeps us ahead of the game.

Whether you aim to deepen your technicalexpertiseor pursue a senior role, Ventura Tech is here to support your career journey.

Core Traits:

• Reliability: Show up prepared, follow through on commitments, and be someone clients and teammates can consistently depend on.
• Integrity: Be a good person, have core values, a sense of humor, and a strong ability to communicate outstandingly with clients and co-workers.
• Mentorship: Teach clients and team members alike with patience and clarity.
• Ownership: Take charge of projects from start to finish.
• Curiosity: Be a tech enthusiast who loves learning, tinkering, and mastering new skills.
• Collaboration: Know when to ask for help and work effectively with the team.

Responsibilities

• Provide advanced technical supportonsite and remotelyand serve as an escalation point across client environmentsthroughout the Bay Area as needed.
• Support cloud productivity and identity platforms (Microsoft 365, Google Workspace, Azure AD / Entra ID).
• Manage and secure endpoints across Windows, macOS, and mobile devices using modern management and EDR tools.
• Set up and onboard new systems and users, ensuring devices, access, security, and core services are configured correctly from day one.
• Troubleshoot networking technologies including firewalls, VLANs, DNS, DHCP, and wirelesssystems.
• Support conferencing and collaboration platforms such as Zoom, Microsoft Teams, and Google Meet, including conference room hardware for high-profile client meetings.
• Document systems, changes, and resolutions clearly and thoroughly.
• Keep detailed track of all issues, resolutionstepsand time in Ventura Tech ticketing system.
• Always exercise good judgment,discretion,and professionalism when communicating with clients and vendors.

Qualifications

• 5+ years of hands-on IT systems or MSP experience.
• Experience with cloud-first and hybrid environments using Microsoft 365, Google Workspace and Azure AD / Entra ID, AWS.
• Experience supporting modern email platforms (Microsoft 365 Exchange Online, Google Workspace) and client applications (Outlook, macOS Mail).
• Strong experience supporting Windows and macOS devices in managed, security-focused environments.
• Thorough experience with endpoint security, patching, and device management.
• Familiarity with backup, disaster recovery, and business continuity solutions.
• Experience supporting conferencing and collaboration platforms (Zoom, Microsoft Teams, Google Meet), including room systems.
• Excellent troubleshooting, time management, and communication skillswith meticulous attention to detail and white glove customer service.
• Must have a valid driver’s license anda vehiclefor client on-site work.

Preferred Qualifications

• Bachelor’s degree in Electronics or Computer Science.
• Relevant MSP certifications: Microsoft servers, Azure/M365, CompTIA Network+, Security+ (Cisco is a plus).
• Familiarity with ConnectWise Business Management software.
• Familiarity with N-Able or other RMM software.
• Experience with design applications such as Adobe Suite and CADapps.

Perks and Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid vacation and7paid holidays annually.
• Training and certification incentives to advance your career.