IT Systems Engineer

Ifyou’rethe engineer people escalateto,keep reading.This is a hands-on role working across modern cloud, security, networking, device support, and collaboration technologies,wherereal technicalownership matters. About Us: Ventura Tech is a Bay Area–based Managed Services Provider focused on delivering Worry-Free IT through proactive support, modern cloud services, robust endpoint security, and reliable client experiences.We support organizations that depend on secure, well-managed technology to run their businesses.Our culture is built on technical excellence, accountability, teamwork, and trust.We’repractical, professional, and focused on doing the work rightwith a white glove touch. As an IT Systems Engineer (Client-Facing | MSP), you will be responsible for resolving complex issues, executing projects, and supporting secure, reliable client environments.This is a hands-on engineering role focused on delivery and execution.And to be clear:we’renot looking for anygeekoff the street.We’relooking for engineers who show up prepared, communicate clearly, take ownership, and can be trusted in high-visibility client environments. Why Join Ventura Tech? With over 20 years of excellence, Ventura Tech is guided by our core values. People First : We value every individual—both our team and our clients. Accountability : We take pride in owning our work and delivering results. Teamwork : A good day for one is a good day for all. Humor : We enjoy what we do and share a laugh along the way. Growth : Continuous improvement keeps us ahead of the game. Whether you aim to deepen your technicalexpertiseor pursue a senior role, Ventura Tech is here to support your career journey. Core Traits: Reliability: Show up prepared, follow through on commitments, and be someone clients and teammates can consistently depend on. Integrity: Be a good person, have core values, a sense of humor, and a strong ability to communicate outstandingly with clients and co-workers. Mentorship: Teach clients and team members alike with patience and clarity. Ownership: Take charge of projects from start to finish. Curiosity: Be a tech enthusiast who loves learning, tinkering, and mastering new skills. Collaboration: Know when to ask for help and work effectively with the team. Responsibilities Provide advanced technical supportonsite and remotelyand serve as an escalation point across client environmentsthroughout the Bay Area as needed. Support cloud productivity and identity platforms (Microsoft 365, Google Workspace, Azure AD / Entra ID). Manage and secure endpoints across Windows, macOS, and mobile devices using modern management and EDR tools. Set up and onboard new systems and users, ensuring devices, access, security, and core services are configured correctly from day one. Troubleshoot networking technologies including firewalls, VLANs, DNS, DHCP, and wirelesssystems. Support conferencing and collaboration platforms such as Zoom, Microsoft Teams, and Google Meet, including conference room hardware for high-profile client meetings. Document systems, changes, and resolutions clearly and thoroughly. Keep detailed track of all issues, resolutionstepsand time in Ventura Tech ticketing system. Always exercise good judgment,discretion,and professionalism when communicating with clients and vendors. Qualifications 5+ years of hands-on IT systems or MSP experience. Experience with cloud-first and hybrid environments using Microsoft 365, Google Workspace and Azure AD / Entra ID, AWS. Experience supporting modern email platforms (Microsoft 365 Exchange Online, Google Workspace) and client applications (Outlook, macOS Mail). Strong experience supporting Windows and macOS devices in managed, security-focused environments. Thorough experience with endpoint security, patching, and device management. Familiarity with backup, disaster recovery, and business continuity solutions. Experience supporting conferencing and collaboration platforms (Zoom, Microsoft Teams, Google Meet), including room systems. Excellent troubleshooting, time management, and communication skillswith meticulous attention to detail and white glove customer service. Must have a valid driver’s license anda vehiclefor client on-site work. Preferred Qualifications Bachelor’s degree in Electronics or Computer Science. Relevant MSP certifications: Microsoft servers, Azure/M365, CompTIA Network+, Security+ (Cisco is a plus). Familiarity with ConnectWise Business Management software. Familiarity with N-Able or other RMM software. Experience with design applications such as Adobe Suite and CADapps. Perks and Benefits Comprehensive medical, dental, and vision insurance. Generous paid vacation and7paid holidays annually. Training and certification incentives to advance your career. #J-18808-Ljbffr