Service Leader

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. What You’ll Do Adhere to Chipotle’s policies and procedures and ensure great tasting, high‑quality food is served. Help to resolve food quality issues. Support food safety, including hand washing and glove changes, monitoring time and temperature, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed. Help to resolve customer incidents and work to ensure positive customer experiences. Help to monitor crew breaks, shift changes, shift meetings, and line schedules. Develop and cross‑train all front‑of‑house crew. Assist with crew performance reviews. Develop future Service Leaders. Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork. Ensure office equipment remains in working order and that office supplies are ordered as necessary. Ensure the proper quantity of supplies is available as needed. What You’ll Bring To The Table Understand and articulate Chipotle’s Food With Integrity philosophy. Knowledge and experience of cash handling policies and procedures. Knowledge of Food Safety and health department matters. Familiarity with office paperwork. Ability to speak, write, read, and understand the primary language(s) of the work location. High school diploma. Restaurant experience. What’s In It For You Tuition assistance (100% coverage for select degrees or up to $5,250/year) Free food Medical, dental, and vision insurance Digital Tips Paid time off Holiday closures Competitive compensation Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Base pay range: $16.45–$18.29. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Who We Are Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Equal Employment Opportunity Statement Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Accommodation Statement Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact View email address on click.appcast.io if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. #J-18808-Ljbffr