Retail Media Account Manager

Introduction Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more. Overview Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more. Primary Purpose The Account Manager is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre‑ and post‑sales process for media partnerships. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer and brand goals, and oversee the entire campaign lifecycle—from strategy and systems setup to creative, operations and analytics. At ADUSA, AMs manage all aspects of their brand relationships, working closely with the sales team, cross‑functional departments and global peers to deliver best‑in‑class retail media. Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full‑time basis. Responsibilities Provide world‑class service to local brands, manage day‑to‑day communication and collaboration with external brands/suppliers and internal cross‑functional team members. Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities. Facilitate year‑over‑year brand performance to drive retailer growth. Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands. Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth. Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management. Ensure 100% accuracy with CRM data input and campaign setup, including paperwork. Use performance metrics and analytics to deliver confident feedback to suppliers/brands, as supported by the Analytics team. Manage asset collection with suppliers. Handle campaign setup within multiple Ad Serving tools and/or communication to Campaign Manager, oversee implementation and ensure trafficking accuracy. Monitor campaign performance and pacing; provide optimization recommendations when necessary. Inform clients of campaign status, gather approvals from Business Lead and/or client on optimizations, make goods, etc. Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments; review and finalize campaign completion reports. Additional job duties may be assigned as needed to meet the needs of the business and support our Values. Requirements 2+ years of Account/Client Management experience. BA/BS degree in marketing, business, or related field. Retail Media Network experience required. Excellent interpersonal communication skills. Solution‑oriented mindset. Proven thought leader in strategic planning and operational efficiencies. Experience in various Ad Server platforms and/or the ability and willingness to learn quickly. Working knowledge of retail, e‑commerce, and digital industry. Proficient in Google suite products. Experience in CRM tools. Efficient time management skills—able to sustain timeline management and campaign deliverables. Strong organizational skills. Salary Range (ME/NC/PA/SC): $75,040 - $112,560 Salary Range (IL/MA/MD/NY): $86,320 - $129,480 #J-18808-Ljbffr