Operations Manager

Job Description

Job Description

Are you ready to take the lead in a role where operational excellence, strategic thinking, and exceptional customer experiences all come together? White Birch Armory is seeking a full-time Operations Manager to join our team in Dover, NH. This is an exciting opportunity for a proven leader who thrives on improving processes, developing high-performing teams, and driving organizational success in a fast-paced and rewarding environment. If you're looking for a career where your leadership truly makes an impact, apply today!As our Operations Manager, you'll earn a competitive salary of $60,000+ annually. We're also proud to offer A top-tier benefits package, including:Bonus structureHealth insuranceDentalPTOProfessional DevelopmentFlexible scheduleGrowth opportunitiesMentor/Apprentice programVisionA 401(k) with company matchGenerous Employee discountFree classesCompany partiesEmployee use of company recreational itemsWHAT IS YOUR TYPICAL DAY AS OUR OPERATIONS MANAGERIn this full-time role, you'll lead daily operations across multiple departments, ensuring accountability and exceptional customer experiences. Your responsibilities will include collaborating on budgets and strategic goals, partnering with Sales & Marketing and Finance teams, streamlining workflows, coaching managers, and developing long-term operational strategies. You'll oversee customer-facing operations, maintain safety standards, seek efficiency improvements, and communicate key initiatives to staff, fostering a welcoming environment throughout the facility.THE TYPE OF OPERATIONS MANAGER WE'RE LOOKING FORWe're searching for someone who can meet the following qualifications:Bachelor 's degree in business management, business administration, or related field (MBA preferred) OR a combination of education and relevant experience5+ years of diversified operational leadership experienceExperience developing and improving operational processes and systemsStrong leadership, communication, and problem-solving skillsPrevious experience managing multiple departments and operational functionsExperience with budgeting, forecasting, process improvement, and organizational strategy is preferred.ABOUT USAt White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.If you're ready to lead teams, improve operations, and make a meaningful impact within a growing organization, we want to hear from you! Our initial application process is quick, easy, and mobile-friendly. Apply today!Must have the ability to pass a background check.