Regional Quality Improvement Administrator

Salary

$38.88 - $49.29 Hourly

Location


Chinook Building 401 5th Avenue Seattle, WA

Job Type

Career Service (Exec)

Job Number

2026SMD27144

Department

DPH - Public Health

Division

Emergency Medical Svcs

Opening Date

05/27/2026

Closing Date

6/10/2026 11:59 PM Pacific

FLSA


Non-Exempt

Bargaining Unit


Z3 : KC Personnel Guidelines

Full- or Part-Time


Full Time

Summary

Public Health - Seattle & King County Emergency Medical Services (EMS) Division seeks to fill an Administrator I (Regional Quality Improvement (RQI) Administrator) position within the Regional Quality Improvement Section. The EMS RQI section is responsible for various data, research and technical programs for the region, including managing the regional Cardiac Arrest Surveillance System, performing data analysis related to medical and operational QI projects, conducts grant related research programs, and supports other EMS and Public Health teams with EMS related data integration.


The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency care across King County. The division partners with 25 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to more than 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.


Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

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Work Schedule

Typical work schedule is Monday through Friday from 8:00 am to 5:00 pm - 40 hours per week. This is a non-exempt position and is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Remote and Onsite Work

The EMS RQI team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is located at the Chinook Building located at 401 Fifth Avenue, Seattle, WA 98104 .


Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

ROLE OF THE EMS RQI- ADMINISTRATOR I

The EMS RQI- Administrator I will primarily focus on clerical duties such as correspondence, mailings, fulfilling data requests, and assist in monitoring systems and resources that support regional EMS quality improvement activities. The role works regularly with EMS data systems and projects to assist with organizing, retrieving, and distributing information used for research, evaluation, and system monitoring. This position will work closely with Regional QI staff and other EMS partners to support the efficient operation of section activities by assisting with administrative processes, coordinating meetings and communications, maintaining shared resources such as SharePoint sites, and assisting in maintaining policies and procedures within RQI for internal and external data requests and KCIT standards. This position will also assist in maintaining templates and preparing reports that will help ensure regional EMS data and operational information remain organized and accessible.

This position will also oversee ordering computer equipment, software and additional supplies while monitoring RQI expenditures. In addition, they will assist in event preparation, asset management within RQI and oversee record retention policies and procedures. This position is expected to stay updated on HIPAA compliance standards and understand the sensitivity of data involved within RQI.

The position reports to the Regional QI Section Supervisor and is expected to work onsite Tue, Wed, Thur, and periodically travel throughout the region as needed. This role will be expected to work independently while maintaining consistent communication with section supervisor and FAIII on deadlines and project status.

Job Duties

The RQI Administrator supports the Regional Quality Improvement Section by coordinating administrative activities and assisting with data requests, system documentation, and operational tasks that support regional EMS research, evaluation, and system monitoring.

• Provide administrative and operational support to Regional QI programs and CEEMS, by assisting with routine activities related to data collection, logistics for regional ESO training, CEEMS led programs and events, analysis preparation, and system monitoring efforts.
• Assist in monitoring data systems used to support section activities, including escalating concerns to appropriate staff for troubleshooting and resolution.
• Assist the section with clerical and administrative functions , including preparing correspondence, mailings, collecting and organizing meeting notes, submitting service requests, and maintaining documentation for RQI teams.
• Support Regional QI staff in the collection and organization of data used for research, evaluation, and analysis projects by retrieving information from internal and partner data systems.
• Maintain and update Regional QI SharePoint sites and shared resources, ensuring documentation, reference materials, and program information remain organized and accessible to RQI staff and partners.
• Coordinate and support section and regional meetings, including scheduling meetings, preparing materials, distributing communications, and assisting with meeting logistics.
• Assist with fulfilling data requests from the Medical Examiner's Office (MEO) and other EMS sections by retrieving and compiling relevant information from available systems and sources.
• Retrieve operational data from regional communication centers, including Computer-Aided Dispatch (CAD) data, to support Regional QI program monitoring and evaluation activities that collaborate with other sections.
• Maintain and update contact information for regional ESO administrators and other EMS partners to ensure accurate communication and coordination across agencies.
• Provide data related assistance to EMS agencies seeking Regional QI information or data, helping coordinate requests and connecting agencies with appropriate resources or technical guidance when needed.

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum):

• Experience providing administrative, program support, or customer service coordination in an office, service, healthcare, or operational environment.
• Experience organizing, retrieving, or maintaining information from databases, spreadsheets, or other operational data systems.
• Experience coordinating administrative activities such as scheduling meetings, maintaining documentation systems, preparing correspondence, or responding to requests for information.
• Experience using personal computers and common workplace software such as Microsoft Office, Outlook, Project management software, or similar collaboration tools.
• Demonstrated ability to organize information, manage multiple tasks, and produce accurate results while meeting deadlines.
• Demonstrated ability to communicate effectively and consistently with all RQI teams and agency partners as needed.
• Ability to learn new software applications and operational systems quickly.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience reviewing and validating data for accuracy, completeness, or inconsistencies.
• Experience working across multiple systems or datasets to compile or reconcile information.
• Intermediate proficiency with Excel or similar tools (e.g., formulas, filtering, data organization).
• Experience supporting recurring program workflows, reporting cycles, or operational processes.
• Experience maintaining structured shared resources or knowledge systems (e.g., SharePoint or similar).
• Experience coordinating work across teams or external partners to support requests or deliverables.

Supplemental Information

Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Contact

If you have questions or would like more information about the application process, please contact Salyse Duckworth, HR Analyst at View email address on click.appcast.io .

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to . For tips on interviewing, please visit .
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.


For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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