Call Center Agent

Kelly Services, Inc.

Kelly Services, Inc. - - Responsibilities: Handle inbound calls from Medi-Cal members and provide information and assistance; Occasionally make outbound calls to members to follow up on inquiries; Cross-train to handle provider calls and transfer calls outside of scope as needed; Meet performance metrics including attendance, adherence, accuracy, and quality; Assist with basic problem resolution and escalate complex cases to appropriate teams

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Vacancy posted 4 days ago

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