Patient Service Team Coordinator

About the Job General Summary of Position Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department. Coordinates patient scheduling registration and managing patient overflow. Oversees daily functions of assigned administrative staff management of office supplies customer service and service recovery and daily operations workflow. Where applicable may be responsible for assisting in supervising call center staff. Minimal Qualifications Education Bachelor's degree in health care admin or related field preferred One year of relevant education may be substituted for one year of required work experience. Experience 3-4 years in a health care setting including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required and Working knowledge of IDX/GE centricity business systems preferred Licenses and Certifications CPR - Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations within 90 Days required Knowledge Skills and Abilities Excellent interpersonal communication customer service skills and good telephone etiquette. Requires effective oral and written communication skills. Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers. Knowledge medical terminology ICD 9-CM and CPT coding; knowledge of policies procedures and rules/regulations of insurance companies; and a demonstrated ability to operate multi-line telephone system. Demonstrated computer skills including the use of electronic medical records scheduling systems and standard health care systems. Is well-versed in the insurances and has a strong understanding of Medical Assistance Managed Care and Medicare. Must have demonstrated ability to organize and lead administrative office associates and processes effectively. This position has a hiring range of USD $20.57 - USD $36.27 /Hr. #J-18808-Ljbffr MedStar Health’s Washington Hospital Center