Application Support Engineer

Job Description

Job Description

We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams.

Responsibilities:
• Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams.
• Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials.
• Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction.
• Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates.
• Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity.
• Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users.
• Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts.
• Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.• Bachelor’s degree in Information Technology, Data Analytics, or a related field, or equivalent practical experience.
• At least 2 years of experience in application support, technical support, systems analysis, or a similar role.
• Strong troubleshooting and analytical skills with the ability to resolve issues efficiently and accurately.
• Experience working with customer support processes and managing multiple priorities across user support, reporting, and system oversight.
• Working knowledge of Microsoft SQL Server, scripting, and general programming concepts; exposure to TypeScript is a plus.
• Familiarity with technologies such as Active Directory, computer hardware support, and basic technical diagnostics.
• Solid written and verbal communication skills with the ability to build effective relationships with users and cross-functional teams.
• Basic accounting knowledge and a motivated, adaptable approach in a fast-changing technical environment.