Technical Solutions Analyst
Virtual Vocations Inc
Serving as the final escalation point for complex client technical issues, the full-time remote Technical Solutions Analyst III will provide advanced troubleshooting for data-driven applications, relational databases, and enterprise technologies while mentoring junior staff and maintaining technical documentation. Key responsibilities Provide expert-level support and troubleshooting for client technical issues related to applications, databases, and networking protocols Act as a liaison during pre- and post-implementation phases to ensure technical readiness and customer alignment Lead and mentor less senior support staff while managing escalations from Tier 2 analysts Required qualifications 6+ years of experience in technical support or systems engineering in a customer-facing environment Strong SQL and relational database experience, with hands-on work in REST and SOAP APIs Demonstrated experience troubleshooting data-driven applications connected to relational databases Deep understanding of networking protocols and proven debugging skills across various technologies Hands-on experience with Linux/Unix and related systems and scheduling tools
Vacancy posted 3 days ago
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