Director of AI-Driven Customer Experience & QA
Leeds Professional Resources
Leeds Professional Resources seeks a senior leader to build and drive a comprehensive customer experience and quality assurance program. You will own service standards, monitoring, and the tools that help teams deliver a consistent client experience. You will lead cross-functional programs across channels, implement VoC processes, and partner with IT to enhance CRM, reporting, and data visibility. Expect to develop coaching, dashboards, and executive-ready insights that drive measurable #J-18808-Ljbffr Leeds Professional Resources
Vacancy posted 4 days ago
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