Account Delivery Head
Full-time
Coforge
Job Title: Account Delivery Head
Skills: End-to-End delivery, Account Performance, Client satisfaction, Strategic Account Management, Executive Stakeholder Engagement, Delivery & Operations Leadership, P&L Management, Business Growth & Account Expansion, Risk & Governance Management, People Leadership & Talent Development
Experience: 15+ years
Location: Princeton, Dallas, Cincinnati, Indianapolis, Boston (USA - Onsite)
5 Days Onsite
We at Coforge are hiring an Account Delivery Head with the following skillset:
The Account Delivery Head is responsible for the overall success of strategic client accounts, driving delivery excellence, customer satisfaction, revenue growth, and operational performance. This role serves as the executive point of contact for clients while leading cross-functional teams to achieve business objectives and strengthen long-term partnerships.
Key Responsibilities
- Own end-to-end delivery, account performance, and client satisfaction.
- Build and manage senior stakeholder relationships across client and internal leadership teams.
- Drive revenue growth, profitability, and account expansion opportunities.
- Lead delivery governance, risk management, and operational excellence initiatives.
- Ensure achievement of SLAs, KPIs, quality, and compliance standards.
- Oversee workforce planning, resource optimization, and talent development.
- Partner with Sales, Talent Acquisition, Finance, and Operations to support business growth.
- Manage escalations and drive timely resolution of critical business issues.
Qualifications
- Bachelor's degree required; MBA preferred.
- 12+ years of experience in delivery, account management, operations, or professional services.
- Proven experience managing large enterprise accounts and leading high-performing teams.
Core Competencies
- Strategic Account Management
- Executive Stakeholder Engagement
- Delivery & Operations Leadership
- P&L Management
- Business Growth & Account Expansion
- Risk & Governance Management
- People Leadership & Talent Development
Success Measures
- Client Satisfaction & Retention
- Revenue Growth & Profitability
- SLA/KPI Achievement
- Delivery Quality & Operational Excellence
- Team Engagement & Productivity
Vacancy posted 5 hours ago
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