Licensed Optician

Licensed Optician

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

Major duties & responsibilities include greeting all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs. Custom fits glasses & precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for associates. Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements. Attracts new customers. Explores the needs & priorities of customers by asking open ended questions. Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs. Assists co-workers with difficult or complex areas of product needs & prescriptions. Utilizes store tools & adheres to Brand Store Commitments. Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection. Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. Possesses the ability to multi-task, prioritize & manage time with competing priorities. Commits to delivery date & time, seeks feedback & asks for referrals. Strives to achieve exceptional results on Brand KPIs & competencies. Presents, celebrates & educates at pick up. Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control. Informs management of safety opportunities; demonstrates safe work practices. Possesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvement. Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management. Sells on your feet 80%-100% of the time. Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.). Maintains proper dress code, including name tag & associate tablet.

Basic qualifications include a high school graduate or equivalent, state licensure, optical dispensing experience, strong customer service skills: communicator, listener & team builder, knowledge of current store merchandise, basic math skills, awareness of current fashion trends, selling skills – ability to use & carry an iPAD/tablet, familiarity with POS, computers & calculators.