Housekeeping Manager

Job Description

Job Description

Housekeeping Manager – Island Oaks Tiny Houses & RV Camping Resort Position Summary

The Housekeeping Manager is responsible for delivering impeccable housekeeping services and ensuring a consistently safe, clean, and welcoming environment for all guests. This role leads the housekeeping team with a focus on excellence, efficiency, and hospitality, maintaining high standards of cleanliness and sanitation across cottages, tiny houses, RV facilities, and public areas.

The Housekeeping Manager plays a key role in achieving exceptional guest satisfaction scores while overseeing departmental operations, staff performance, inventory, and budget management. This position is central to creating a resort experience that blends the comfort of a vacation home with the consistency of a world‑class hospitality brand.

• Oversee daily housekeeping operations for all guest accommodations, including tiny houses, cottages, RV sites, and public spaces
• Ensure all units are inspection‑ready, clean, and aligned with brand standards prior to guest arrivals
• Conduct routine inspections of guest rooms, VIP accommodations, and owner units
• Implement and enforce cleaning, sanitation, and safety protocols to maintain compliance and guest well‑being
• Ensure all housekeeping equipment is properly maintained; coordinate repairs or replacements as needed

• Recruit, hire, onboard, train, and mentor housekeeping staff to deliver exceptional service
• Lead by example, fostering a positive, accountable, and guest‑centric culture
• Create staff schedules to ensure adequate coverage during peak and off‑peak periods
• Monitor employee performance, provide feedback, and conduct evaluations
• Promote teamwork, communication, and professional growth within the department

• Maintain high guest satisfaction scores through consistent cleanliness and responsiveness
• Monitor guest feedback and implement improvements based on reviews and surveys
• Address and resolve guest complaints promptly and professionally
• Work closely with front desk and operations teams to ensure seamless guest transitions

• Manage the housekeeping department budget, ensuring cost control and operational efficiency
• Track and analyze operating expenses, labor costs, and supply usage
• Maintain accurate inventory of cleaning supplies, linens, and equipment; reorder as needed
• Develop and present reports on department performance, productivity, and guest satisfaction
• Identify opportunities to improve efficiency and reduce waste without compromising quality

• Establish departmental goals and performance objectives aligned with resort standards
• Develop systems to improve productivity, turnaround times, and service consistency
• Stay current with industry best practices in environmental services (EVS), cleaning techniques, and hospitality trends
• Collaborate with leadership to enhance overall guest experience and brand reputation

• High school diploma or GED required; hospitality or management training preferred
• Minimum of 3+ years of supervisory experience in housekeeping (Executive Housekeeper, Housekeeping Director, or similar role)
• At least 2+ years of experience in hospitality, resort, hotel, or guest services operations

• Strong knowledge of housekeeping operations, sanitation protocols, and EVS standards
• Proven leadership experience, including recruiting, hiring, and evaluating staff
• Excellent organizational and time‑management skills; ability to multitask effectively
• Demonstrated budget management and cost control experience
• Strong problem‑solving skills and ability to thrive under pressure
• Outstanding interpersonal and communication skills (oral and written)
• Customer service mindset with a focus on guest satisfaction
• Proficiency with MS Office (Excel, Word, Outlook); familiarity with property management systems a plus

• Ability to maintain high standards across multiple property types (tiny homes, cabins, RV resort amenities)
• Detail‑oriented with a commitment to cleanliness and presentation excellence
• Flexible schedule, including weekends, holidays, and peak occupancy periods
• Team‑oriented leadership style aligned with a "win from within" company culture

• Health, Dental, Vision insurance
• Free Life Insurance
• 401(k) plan availability
• Discounted hotel and resort stays
• Discounts in food & beverage outlets
• Career development and advancement opportunities
• Employee appreciation and recognition programs
• A supportive, family‑owned company culture focused on internal growth

NDM is a family‑owned hospitality company that originated in food & beverage and is expanding into the vacation rental and resort space. The company is building a new sector in hospitality-combining the consistency of a world‑class resort with the comfort and personalization of vacation homes.

Island Oaks Tiny Houses & RV Camping Resort is part of this vision, offering guests a unique outdoor hospitality experience with high standards of service, cleanliness, and comfort.

This role is critical to ensuring every guest experiences:

• A spotless, welcoming environment
• Seamless service from arrival to departure
• The consistency and reliability of a premium resort brand