IT Support Specialist L2

Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive business outcomes such as digital transformation, innovation, and operational agility. The company focuses on an employee-first, performance-based culture and supports enterprise clients with solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone aims to provide a collaborative, inclusive environment that helps employees reach their full potential. Job Overview Level 2 Help Desk Support - Local Detroit area applicants only Location: Detroit, MI (Onsite daily – 8:00 AM to 6:00 PM) Responsibilities Functioning as part of a Help Desk support team and serving as a first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity. Own request and incident resolution, including status and tracking of assigned tickets; perform initial ticket triage, prioritization, and escalations. Support predominantly Mac OS and Chrome OS environments, with a growing Windows environment. Answer questions and provide support for employees in person at offices and online (via email, Slack, and tickets). Image and configure Mac, Windows, and Linux computers for employees. Collaborate with various IT departments and the IT Support team to perform tasks such as troubleshooting network connectivity, testing AV equipment, and managing inventory. Offer ideas to streamline processes and improve existing programs; take on projects that impact the employee experience. Conduct small project-based work to improve IT and systems and train other employees on new applications or hardware. Qualifications HS Diploma or GED 2+ years of related IT experience VOIP administration experience Experience troubleshooting macOS, Chrome OS, and Windows Command-line Unix experience Familiar with Juniper and Aruba network equipment Understanding of A/V concepts and functionality Experience with GSuite tools including Gmail, Google Docs, and Google Calendar Exceptional verbal and written communication skills; clear, concise, and friendly Empathy and passion for the customer experience History of expanding knowledge via technical training and certification Drive to assist customers and solve technical problems History of providing great customer service Problem solving and intuitive troubleshooting skills Understanding of connecting computers to networks, especially over Wi-Fi Human-centric approach to work and willingness to support CashApp employees in the office Willingness to participate in regular weekend coverage Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion Milestone strives to create a workplace that reflects the communities we serve, where everyone feels empowered to bring their full, authentic selves to work. We are committed to a diverse and inclusive culture that champions equity and belonging, which is essential to our continued success. Milestone provides equal employment opportunity for all applicants and employees and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other protected category. Reasonable accommodations are available for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team looks forward to meeting you. Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers Unauthorized individuals and entities may impersonate Milestone Technologies on job boards. All legitimate recruitment communications will originate from the domains: @milestone.tech . Milestone doesn’t use generic email services or unofficial third-party apps for formal communication. Milestone never requests payment at any stage of recruitment or onboarding. Any request for money is a scam. #J-18808-Ljbffr Milestone Technologies