Product Service Consultant/ Product Service Engineer.

Product Service Consultant

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Service Consultant to join our team in Tucson, AZ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 500 company — let's talk!

Position Overview

We are seeking a Product Service Consultant to support New Product Introduction (NPI) and Continuous Product Improvement (CPI) processes for our client's technology offerings, fully on-site in Tucson, AZ. In this role, you will have a significant impact on overall product quality and customer experience for our Company’s Terrain technologies, providing support and service engineering that includes product validation and the investigation, troubleshooting, and diagnosis of application and technical issues.

Core responsibilities include creating documentation and validating the form, fit, and function of newly developed products as part of NPI projects; evaluating defects identified in production products as part of CPI efforts; and providing advanced support to internal and external customers, including triaging escalations to restore customer production systems. The role carries a strong project management emphasis and requires close collaboration across internal and external relationships.

Team Structure & Work Environment

This is a globally connected role, reporting into the work director and collaborating with a 25-person internal team spread across multiple regions. The work environment is primarily a standard office setting, with some in-field exposure at above-ground mining sites; all required PPE is provided for site visits. Candidates must reside within a 50-mile radius of Tucson, AZ, as this is a local, on-site position.

Requirements

Education & Experience

• 3–4 years of relevant experience, including experience with NPI and CPI processes.

• Bachelor's degree in Computer Science, Mining Engineering, or Mechanical Engineering; an Associate's degree will be considered with additional relevant experience.

• Relevant internship experience may count toward experience requirements, depending on duration and relevance.

• Comparable prior titles include Product Service Consultant or Product Service Engineer.

Top Skills

• Customer Focus

• Problem Solving

• Technical Excellence

Additional Technical Skills

• Project management experience.

• Experience supporting technology in an industrial or production environment.

• Experience utilizing Azure, Linux, SQL Server, and TCP/IP networking.

• Familiarity with technical schematics.

• Product support experience; field experience is a plus, and mining experience is a strong differentiator.

• Knowledge of data gathering and analysis tools, techniques, and processes, with the ability to collect and synthesize data from a variety of stakeholders and sources to reach an objective conclusion or judgment.

Soft Skills

• Effective Communication: ability to transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors.

• Relationship Management: ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Service Excellence: ability to meet or exceed customer needs and expectations, providing excellent service in a direct or indirect manner.

• Consulting: knowledge of techniques, roles, and responsibilities involved in providing technical or business guidance to internal and external clients.

Benefits

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!

Salary expectations: 60,000-75,000 per annual