Customer Service Representative

Job Description

Job Description

Salary: $18-$22/Hour DOE

Customer Service Representative (Scheduling & Quotes) Summit Professional

Camano Island, WA In-house Full-time Starting pay: $18$22/hr depending on experience and Prove the skills, climb a tier, and your pay climbs with you.

No call-center experience needed we train the skill. Paid training, a real five-tier career ladder, and full benefits after 90 days. If you stay calm and kind under pressure, we can teach you everything else.

You don't arrive at the summit. You choose it.

Every call, every day, you decide how you show up especially when the person on the other end is having the worst morning of their week.

Here's the job, in plain terms

The customer is the hero. Something's wrong with their home and they're worried, and you're the first human they reach. You're the guide from the first hello, to the right tech at their door, to a clear quote they can decide on. You carry the customer the whole way through.

Ask a Summit Professional in this seat what they do, and they won't say "I answer phones." They'll say: people call us on their worst morning, scared about their home I'm the calm voice that turns it into a plan, gets the right tech to their door, and puts a clear quote in their hands so they can decide. You own the experience end to end. Nobody should ever have to chase us.

Real talk: right now this is three jobs in one

We're honest about where we are. Until we're big enough to split them, this seat does three things: answers customers, runs the daily schedule (dispatch), and prepares quotes. That's a lot, and we won't pretend otherwise. Here's the upside you'll learn the entire customer engine, and as we grow and split these into separate seats, you'll have first claim on the climb you want.

How we work what we don't bend on

• We don't sell we give people a clear choice. A quote lays out honest options so the customer decides what's right for their home. The choice is always theirs.
• We work for a mission, not commission. No quotas pushing you to oversell a neighbor.
• We earn the right to be recommended one call, one kept window, one honest quote at a time.
• You won't be thrown to the wolves. You'll learn alongside people who've done the work and help turn it into the standard as we build it.

The one thing we can't train: belief

We require you to actually believe in this work. A customer can hear the difference between someone reading a script and someone who means it and so can your teammates. Conviction is what makes the trust call real. We can teach the skill; we can't install the belief. You bring that.

The tools you'll run

Jobber (scheduling + customer records), the phones, and our quote process (the Customer Success Quote). You'll keep the board moving and the records clean both at once.

The honest part (so you can choose with your eyes open)

It's a phone seat, and more. Back-to-back calls. Some people are upset before you say a word, and you stay calm and kind anyway. You'll juggle the calls, the schedule, and the quotes at the same time, document everything the same day, and we hold you to answer speed, booking, experience, and follow-up standards. It's in-house, not remote. It's real, fast, emotional work and it matters.

A word on where we are

We're small, and we're building our systems right now the training, the climb, the standards. You won't plug into a polished machine; you'll help build it. The standard you're held to will partly be one you helped write. For the right person, that's the whole appeal: ground floor, real ownership, no bureaucracy. If you need a finished playbook handed to you on day one, this isn't your mountain yet.

What we've set our sights on

We're not trying to be the biggest septic company in the county. We exist to prove there's a better way better experience, better work, better people. Every call handled right, every window kept, every honest quote is evidence in that case.

What's waiting if you choose it

• Starting pay $18$22/hr depending on experience no commission, raises earned by what you can demonstrate. Pay that climbs by proof.
• Paid training from day one.
• Full benefits after 90 days medical, dental, vision, 401(k) match.
• A real climb with no ceiling and because you'll learn the whole customer engine, real choice about which seat you grow into.

The climb earned by proof

Base Camp (30 days) Tier 1 Proving It Tier 2 Owns It Tier 3 Elevates It Tier 4 Multiplies It Tier 5 Elite

You advance by proof documented and measurable. We're building the climb right now, so the first people through help shape it.

Who a Summit Professional is in this seat

• You treat the tenth upset caller of the day like the first because that family doesn't know they're number ten.
• When you say "I'll take care of it," it's handled and you close the loop so no one has to chase us.
• When the day's schedule breaks, you re-sequence and tell the customer and the tech what changed before they have to ask.
• You build a quote that's clear and honest options, not pressure so the customer can decide for themselves.
• You write the note so the tech needs zero follow-up questions, and when a teammate's buried, you grab what you can before it becomes a dropped ball.

Don't choose this if

• You take anger personally and let it leak into the next call.
• You freeze when the schedule breaks or three things land at once.
• You let notes, quotes, or follow-ups pile up.
• You need problems solved for you we teach you how, then watch the magic happen.
• You go quiet when the queue gets heavy.

No hard feelings. Better we both know now.

The honest fine print

Comfortable on the phone and a computer all day. Organized under pressure. Able to juggle calls + scheduling + quotes at once. In-house (not remote). Jobber experience a plus, not required. Reports to the Head of Operations (Daniel).

How to apply (5 minutes we read every one)

1. Apply here in BambooHR.
2. Two short written answers:
   • A time something went wrong that was on you and what you did about it.
   • The most useful correction you've gotten and what you changed because of it.
3. A 1-2 minute video answering: why this work, and why here? Record it on your phone, use Google Drive, attach the link on the application If you share a Google Drive link, set it to 'Anyone with the link can view' so we can open it without a delay. We're not grading the lighting. We're listening for what's real.

Aim for the Summit.

Envirotek is an equal-opportunity employer. We hire for the climb.