Front of House Manager

Job Description

Job Description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Front of House Manager

Position Overview
The Front of House Manager is responsible for staff oversight, guest satisfaction and daily operations. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Front of House Managers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

The Front of House Manager reports to the General Manager and Operations Director and is expected to work in tandem with other FOH Staff.

Core Duties & Responsibilities:

• Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
• Provide guidance and leadership to employees while fostering our Core Values
• Maintains service and sanitation standards in bar/restaurant and all service areas
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Teamwork & Communication

• All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
• Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) Staff
• Encourages and builds mutual trust, respect, and cooperation among teammates/staff
• Establishes guidelines so employees understand expectations and parameters
• Check in with your teammates upon arrival and before leaving to see if you can do anything for them
• Maintain effective communication with all teammates before, during and after your shift
• Monitor restaurant and kitchen flow in regard to timeliness during business hours, assist when and where necessary
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions
• Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
• Be capable of covering floor position when needed (for emergency purposes only)
• Respond immediately and directly to all customer complaints
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations
• Be up to date on Slack before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Focus on continuing your education at all times and into all facets of our operations, be it the Bar, Kitchen, and Service

Service Standards

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
• Know the table numbers and position numbers in all sections of the restaurant
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
• Comply with sanitation standards and procedures according to health and legal regulations
• Monitor all FOH positions in their opening and closing responsibilities and service standards
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Handle gift certificate transactions fill out all pertinent documentation, and present to the guest
• Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote
• Maintain a comprehensive knowledge of our POS’ operation
• Gain an understanding of how to troubleshoot operational issues as they arise
• Support in training of all FOH positions led by the Gin & Luck Core Values
• Obtain relevant state food handler’s certificate
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
• Administer bi-annual check-ins and annual reviews
• Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment

Human Resources

• Communicates performance expectations in accordance with job descriptions for each position
• Coaches and counsels employees regarding performance on an on-going basis
• Ensures employees are treated fairly and equitably. Strives to improve employee retention
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Ensures recognition is taking place across areas of responsibility

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications: 

• 2+ years of proven management experience in a reputable establishment
• Highest levels of EQ and discretion
• Ability to lead and develop teams
• Experience with inventory and FOH/BOH systems
• In-depth knowledge of restaurant operations, including food preparation, service standards, and safety regulations
• Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team
• Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Excellent customer service and problem-solving abilities
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays
• Patience and adaptability
• Self-motivated and a team player
• High ethics, hard worker, and a great sense of humor 

Desired Qualifications: 

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 3+ years of management experience in a high-volume establishment
• 3-4 years of supervisory experience
• Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition, empathy, and transparency

What We Offer: 
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $75,000 - $80,000. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion