Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
$130k - $150k
...Position Overview The Head of Customer Experience, MCL is responsible for leading, mentoring, and inspiring team members to uphold core business... ...Head of Customer Experience will manage relationships with clients and internal stakeholders and drive continuous improvement...SuggestedContract workFlexible hoursDamco Spain SL
Los Angeles, CA2 days ago$150k - $200k
...International Customer Service in Beverly Hills, California. This role involves leading the development of an international customer experience strategy and ensuring alignment across global operations. The ideal candidate will have over 8 years of experience in customer-...Suggested- Applied Labs, Inc. is seeking a Director of International Customer Service to shape our global customer experience strategy and ensure alignment across markets. This role requires strong leadership and collaboration with various teams to establish effective support practices...Suggested
$26 - $28 per hour
...ROLE Location: Rodeo Drive store Status: Full Time Compensation: $26.00-$28.00/hr Position Summary : The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of...SuggestedFull timeSeasonal workKITH
Beverly Hills, CA3 days ago- ...Louise Street - Responsibilities: Deliver a wide range of services guiding guests through their stay; Take ownership of the guest experience in the main areas of the hotel; Process operational needs, address guest requests, complete reports, deliver quality meals;...Suggested
Marriott
Glendale, CA6 hours ago - ...service throughout their stay. The role involves handling financial transactions and managing guest accounts to provide a seamless experience. The ideal candidate will have strong interpersonal skills, a positive demeanor, and the ability to work in a fast-paced...
Sunset Tower Hotel
West Hollywood, CA4 days ago - Jamba Juice Encino Oaks in Los Angeles is seeking team members to provide exceptional guest service and operational support. You will communicate product knowledge clearly while maintaining high standards during shifts. The ideal applicants should be 16 years or older,...Shift work
Jamba Juice Encino Oaks
Los Angeles, CA19 hours ago - ...guests and maintain front office operations. The ideal candidate will demonstrate a strong commitment to providing exceptional guest experiences while managing check-ins, check-outs, and handling inquiries. The job includes maintaining cleanliness in public areas, ensuring...Weekly pay
Extended Stay America
Burbank, CA3 days ago - ...ensuring a clean shopping environment. The ideal candidate will have a friendly personality, effective communication skills, and the ability to lift and stand for extended periods. This role is crucial for enhancing customer experience at our store. #J-18808-Ljbffr...
Lowes Foods
Los Angeles, CA4 days ago $50k - $65k
A leading remote coordination service company is seeking a Reservations & Guest Support Specialist to provide administrative support related to reservations, scheduling, and guest inquiries. This fully remote role requires strong organizational skills and customer service...Remote workFlexible hoursCareers In Travel | Destination Planners
Los Angeles, CA5 days ago- ...Join Us Drive the future of brand experience in Los Angeles: We are looking for a Guest Experience Specialist (all genders) to engage our community and bring automotive innovation to life. Use your passion to create moments that inspire – we look forward to meeting...Contract workRemote workVisa sponsorshipWeekend workAfternoon shift
Liganova
Los Angeles, CA3 days ago - ...responsible for greeting and registering guests, handling payments, and providing excellent customer service to ensure a high-quality experience. Candidates should possess strong communication skills and basic computer knowledge. This full-time role involves standing for...Full timeShift work
Langham-Hote
Pasadena, CA4 days ago - Taco Bell is looking for a Team Member (Service Champion) in Gardena, California, to ensure the highest quality of food and service. This role focuses on preparing menu items meticulously, maintaining cleanliness, and communicating effectively with team members. The ideal...
Taco Bell
Gardena, CA4 days ago $26.35 per hour
...What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our guests and staff...Local areaFlexible hoursShift workWeekend workDay shiftAfternoon shiftMerlin
West Hollywood, CA3 days ago- ...Destination Careers is looking for a Reservations & Guest Support Specialist to provide remote client-facing and administrative support. Applicants should possess strong communication and organizational skills to manage reservations and guest inquiries efficiently. This...Remote work
Destination Careers
Los Angeles, CA2 days ago $1,800 per week
...We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at SoFi Stadium for the FIFA World Cup 26™. This role will report to the Guest Experience Manager, and will focus on on-site execution,...On Location Inc
Los Angeles, CA1 day ago- ...should possess great customer relations skills, the ability to multi-task, and a flexible schedule that accommodates days, nights, weekends, and holidays. Join us to contribute to a positive work atmosphere while delivering the best guest experience. #J-18808-Ljbffr...Flexible hoursNight shiftWeekend work
Polly's Pies
Bell Gardens, CA4 days ago - ...looking for someone to greet and serve guests efficiently while adhering to procedures. In this role, you will create a welcoming experience, handle orders, manage payments, and resolve complaints while maintaining a clean work area. The ideal candidate will possess...Night shiftWeekend work
Polly's Pies
Downey, CA2 days ago - ...ensuring maximum customer satisfaction. The ideal candidate has strong interpersonal skills, proficiency in Microsoft software, and experience in the hospitality industry. The position offers various benefits including 3 weeks PTO and a yearly education allowance. #J-1880...
Onni Group of Companies
Los Angeles, CA4 days ago - ...Overview The Guest Experience Manager is responsible for leading the arrival, departure, valet, transportation, and luxury guest mobility experience for The Observatory Sun Valley, A Viceroy Resort. This role oversees all valet operations, vehicle management, transportation...Hourly payWork at officeLocal areaFlexible hoursAfternoon shift
Highgate
Los Angeles, CA2 days ago - ...and wellness companies. We're filling this role for a client, a leading consumer Health & Wellness Platform - that has existing... ...with a strong eagerness to create the best possible merchant experience in health and wellness No strict education or experience...Shift work
Fitt Talent
Los Angeles, CA6 hours ago - ...merchant base scales, this role becomes the foundation of our partner experience. About the Role • We are hiring a Customer Success... ...HSA/FSA transaction volume. • This role reports to the Head of Customer Success and works cross-functionally with Sales, Marketing...Shift work
TrueMed Inc
Los Angeles, CA4 days ago $1,000 - $2,030 per month
...stakeholders, effectively de-escalate tough issues, and negotiate to positive outcomes. What we're looking for ~5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting. ~ Proven success managing complex, high-value...Full timeTemporary workWork at officeFlexible hoursATOMS Careers page
Los Angeles, CA4 days ago$80k - $110k
...new customers into our community and help them share their story Either already are or become obsessed with eCommerce customer experience/support Go above and beyond consistently As a person, you are: Looking to go all-in, learn a lot, and do the best...Work at officeFlip CX
Los Angeles, CA2 days ago$75k
...driving measurable business outcomes for high-value law firm clients across the Internet Brands Legal ecosystem, including FindLaw,... ...Product and Leadership on systemic gaps or opportunities. Experience ~5–8+ years in Customer Success, Account Management, or Performance...Temporary workFlexible hoursShift workInternet Brands
El Segundo, CA6 hours ago- ...behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners... ...& reports. • Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting...
Samsung
Los Angeles, CA4 days ago $55k - $70k
...in. This is a hands-on role within a high-energy digital marketing agency that's growing fast. You'll be the bridge between our clients and our internal teams-helping businesses succeed through sharp communication, organized execution, and relentless follow-through....Softline Solutions
Glendale, CA4 days ago- ...customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to... ...products with the brand image Promote value through customer experience Assist in creating training courses and educational materials...Work experience placementLocal area
We Recruit
Los Angeles, CA1 day ago $120k - $180k
...advisor to key leadership teams across multi-site healthcare clients. Understand each partner's strategic objectives deeply enough... ...organizations. What We're Looking For ~4-6 years of experience in management consulting, strategic account management, or client...Immediate startCircadia Health
Los Angeles, CA2 days ago- ...innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and... ...Business, Marketing, or a related field; MBA is a plus ~5+ years of experience in customer success, account management, or consulting roles...Full time
Kaizen Stackup
Los Angeles, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
