Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
- Director of Customer Experience Direct Hire | Onsite Downtown LA (flex for the right candidate) | $150,000 - $200,000 Bonus Our client, a growing food distribution company, is seeking a Director of Customer Experience to build and lead a newly created function overseeing...SuggestedFlexible hoursLos Angeles, CA4 days ago
$160k - $200k
Director of Customer Experience A growing and stable food distribution company is looking for a strategic and hands-on Director of Customer... .../Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use...SuggestedWork at officeLocal areaLos Angeles, CA4 days ago$150k - $200k
...Hire | Onsite Downtown LA (flex for the right candidate) | $150,000 - $200,000 + Bonus Our client, a growing food distribution company, is seeking a Director of Customer Experience to build and lead a newly created function overseeing Customer Service, Sales Support, and...SuggestedWork at officeLocal areaFlexible hours$120k - $160k
This range is provided by Rainier Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $160,000.00/yr Direct message the job poster from Rainier Recruiting Compensation: $12...Suggested- A fast-growing marketplace company in Los Angeles seeks a Director of Customer Experience to lead support operations and implement an AI-first approach. The role involves scaling a CX team, designing automated workflows, and ensuring high service quality. Ideal candidates...Suggested
$128k - $252.5k
...transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and... ...travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve.Must be legally authorized to...Local area$93.1k - $172.9k
...Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.Build... ...Customer Success Manager if you have:8+ years of professional experience, with a minimum of 3 years’ experience in customer...Full timeLocal areaFlexible hours- Vaco Recruiter Services is partnering with a growing food distribution company in Los Angeles to appoint a Director of Customer Experience. This leader will drive the transformation of the customer journey across Customer Service, Sales Support, and Marketing, building...
$113.1k - $160k
...for Amazon Freight's largest enterprise shippers, owning the customer relationship, identifying systemic issues that impact their experience, and coordinating cross functional teams to drive resolution.Key job responsibilities• Own the enterprise customer operational...Local areaFlexible hours- Sun Life U.S. is seeking a Customer Service Director to lead specialty markets, optimize resources, and partner with Dental management to reduce loss ratio. This role drives call center performance through an integrated process of operations, quality, and staffing. You ...
$150k - $200k
Vaco Recruiter Services is seeking a Director of Customer Experience for a client in Los Angeles. This is an onsite Downtown LA role (flex for the right candidate) offering a salary range of $150,000-$200,000 plus bonus. You will build and lead a newly created function...Flexible hours$180k - $200k
...team and help shape a smarter, greener future for global freight.Head of Customer Success Parallel Systems is building autonomous,... ...Parallel’s Customer Success function. Requirements: 8+ years of experience in customer success, implementation, account management, deployment...Contract workLocal areaShift work$192.5k - $264.7k
...: all in the service of creating the most human processes and experiences for customers and employees. Job Description:* Looking for candidates... ...Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI...Full timeCasual workRemote work$1,800 per week
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Los Angeles, CA3 days ago$25 - $27.5 per hour
...Overview A Customer Experience Supervisor is someone who develops the team and embodies Sender One’s core values when making decisions. As a leader and coach, the Customer Experience Supervisor ensures their team creates an outstanding experience for everyone who walks...Hourly payTemporary workShift workWeekend work1 day per weekClimbing Business Journal
Los Angeles, CA2 days ago$26 - $28 per hour
...ABOUT THE ROLELocation: Rodeo Drive storeStatus: Full TimeCompensation: $26.00-$28.00/hrPosition Summary : The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store...Seasonal workKITH
Beverly Hills, CA2 days ago$26.35 per hour
...What you'll bring to the team Qualifications & Experience GUEST EXPERIENCE SUPERVISOR The Guest Experience Supervisor is responsible for front-line leadership of the daily operation within the Guest Experience Team, ensuring the health and safety of our guests and staff...Local areaFlexible hoursShift workWeekend workDay shiftAfternoon shiftMerlin
West Hollywood, CA5 days ago- ...Client Success Manager Los Angeles, California, United States What we're doing isn't easy, but nothing worth doing ever is. We envision... ...-facing account management, customer success, or consulting experience Track record of owning customer performance metrics and improving...Shift work
Diligent Robotics
Los Angeles, CA19 hours ago - Crescent Hotels & Resorts is seeking a Front Desk Manager to supervise the daily operations of the Front Desk staff at our Los Angeles property, with a focus on maximizing revenues and guest satisfaction. You will lead and develop the front desk team, ensuring professional...Shift work
Crescent Hotels & Resorts
Los Angeles, CA3 days ago $162k - $230k
...their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of... ...account management, customer success, consulting or a related client-facing role. Has experience managing advertiser or agency relationships...Remote workGrabJobs
Glendale, CA2 days ago$124.8k - $171.6k
...Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right...Work at officeLocal areaFlexible hours$139k - $175.4k
...demonstrations and use case presentations while ensuring newly signed clients achieve their goals during implementation. Collaborating... ...)At least 5 years of health care analytics and/or consulting experience of progressively advanced reports, data management and...Remote work$120k - $130k
...relationships, reinforce community engagement, and champion the unique value of the Side network.QualificationsExperience: 8+ years experience in business management, consulting, strategic account management, sales and/or business ownership. Licensed broker is a plus....Full timeLocal area- Vaco by Highspring seeks a Director of Customer Experience to unite Customer Service, Sales Support, and Marketing into a cohesive, data-driven function in Los Angeles. The role requires a proven builder with 8+ years in CX or related leadership, experience creating scalable...
- ...accounts. The PSM will have full ownership over each account, executing all required operations while fostering a positive partner experience in alignment with federal, state, and district food service requirements. The PSM will cultivate and expand business...Contract workWeekend workEarly shift
Everytable
Los Angeles, CA2 days ago $90k - $110k
...of: ~ TikTok Shop ~ Affiliate mechanics ~ Spark Ads ~ Allowlisting ~ Whitelisting ~ Short-form content Hands-on experience with: Creator negotiations SOWs Usage rights Rate cards Experience advising brands on strategy and building creator...Daily paidContract workFixed term contractWork at officeRemote workFlexible hoursSuperOrdinary Talent LLC
West Hollywood, CA23 days ago$100k - $120k
...solutions, not just problems, to the table. LettrLabs USA $100,000—$120,000 USD Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to...Full timeWork at officeRemote workShift workLettrLabs
Los Angeles, CA9 days ago- ...Guest Experience Specialist Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! A GES is the ambassador...Full timeImmediate startFlexible hoursShift workNight shiftWeekend work
$26.3 per hour
...Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide...Hourly payPart timeWork experience placementLocal area- ...You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account...Work at officeLocal areaRemote workWorldwideFlexible hoursShift work
UpKeep
Los Angeles, CA23 days ago
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