HVAC Technical Advisor

Brandt Heating and Air Conditioning | Iowa City, IA$80,000–$150,000 base pay + bonus eligibility | Full-TimeReady to Take Your HVAC Experience to the Next Level?What if your next HVAC opportunity wasn't about running more calls, but about helping other technicians become better at what they do?Brandt Heating and Air Conditioning is looking for an experienced HVAC Technical Advisor to serve as a trainer, mentor, technical resource, and leader for our service team.This is a great opportunity for an experienced HVAC professional who enjoys solving complex problems, coaching others, setting expectations, and helping build a stronger service department.You'll still be connected to the field, but you'll have a schedule with greater consistency and predictability than a traditional service technician role, along with the opportunity to make a broader impact.What You'll DoAs our HVAC Technical Advisor, you'll be a key resource for technicians and management. You'll help establish expectations, develop technicians, and make sure our team has the training and support necessary to succeed.Your responsibilities will include:Coaching technicians in the field through ride-alongs, complex calls, and customer communicationHelping establish technician expectations, standards, and accountabilityDeveloping and coordinating training programs using tools such as Interplay LearningProviding technical guidance on challenging diagnostic and repair situationsHelping technicians make sound repair-versus-replacement recommendationsConducting in-house training and mentoring techniciansReviewing callbacks and identifying opportunities to prevent repeat issuesCollaborating with service, dispatch, and installationHelping maintain safety, code compliance, vehicle, and tool standardsBuilding relationships with local trade schools to support recruitingYou'll also stay connected with the office and help coordinate the day-to-day technical needs of the service department.Why This Role?This position is designed for someone who has already developed strong HVAC skills and is ready to use that experience to influence and develop others.You'll get:$80,000–$150,000 base pay + bonus eligibilityHealth, dental, and vision insuranceDisability and life insurancePTO6 paid holidays401(k) with company matchCompany vehicle and fuelCell phone or stipendCertification supportStructured development through Interplay LearningHands-on coaching and regular ride-alongsExposure to a wide range of HVAC systemsOpportunities to teach, mentor, and help shape department standardsWork-Life Balance Matters HereWe know experienced HVAC professionals have lives outside of work.The Technical Advisor position offers more controlled hours than a traditional service technician role, while still providing the variety and hands-on involvement that makes HVAC work rewarding.After-hours responsibilities are shared through a well-balanced on-call rotation, so you are not carrying the on-call responsibility every week. The goal is to give our team a sustainable schedule while still providing excellent service to our customers.What We're Looking ForYou should have the technical knowledge to confidently troubleshoot HVAC systems and the communication and leadership skills to help others succeed.Required qualifications:State of Iowa HVAC LicenseValid driver's licenseMeets criteria of Level 4+ technician3+ years in customer service or management within a service industry, or equivalent education/experienceAbility to read and interpret wiring diagrams and blueprintsBroad HVAC troubleshooting experience with furnaces, AC, geothermal, heat pumps, boilers, and rooftop unitsAbility to safely operate scissors and genie liftsKnowledge of basic sheet metal practicesUnderstanding of air balancing principles and techniquesExperience making repair and replacement decisionsStrong computer skills and highly organizedAdvanced customer service and communication skillsDemonstrated leadership and accountabilityHigh School Diploma or equivalentStrong proficiency with ServiceTitan or similar service management softwareResides within 30 miles of our locationPreferred: NATE certification and comfort implementing tools such as MeasureQuick.Here's What We're NOTWe're not a dead-end job. We're not a toxic team. We're not wasting your time.STILL READING? GOOD! HERE'S OUR STORY:We're committed to doing the right thing for customers and teammates-every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.Ready to Lead, Train, and Make an Impact?If you're an experienced HVAC professional who is ready to move beyond running service calls and help develop technicians, establish standards, and strengthen an entire service department, we'd like to hear from you.Apply today. Our initial application process is quick, respectful, and efficient.