Senior Business Analyst, AI & Automation

General Purpose:

The Business Analyst of AI & Automation is a key member of the technology and digital transformation team, serving as a strategic partner to business stakeholders, with responsibilities to identify, define, and prioritize opportunities for automation, AI-driven decisioning, and intelligent workflows across the enterprise.

This role works at the intersection of business strategy, process optimization, data, and emerging technologies. The Business Analyst will translate business problems and operational inefficiencies into clear functional requirements and solution designs to be implemented across a variety of platforms, including automation tools (RPA, workflow orchestration), AI/ML solutions, copilots/assistants, analytics platforms, and integrated enterprise systems.

Success in this role requires strong business acumen, technical fluency (not platform-specific), excellent communication skills, and the ability to influence across functions. The ideal candidate can translate ambiguity into recommended courses of action, solution frameworks, and implementation roadmaps, guide stakeholders toward pragmatic automation and AI use cases, and ensure solutions deliver measurable business value while remaining scalable, governed, and ethically sound.

This role operates with a high degree of autonomy, regularly exercising discretion and independent judgment on significant matters from evaluating competing priorities and assessing risk to making recommendations that shape business operations, process design, and technology strategy.

Direct Reports: No

Essential Duties and Responsibilities:

Strategic Partnership & Discovery

• Serve as a trusted partner to business leaders to identify, recommend, evaluate, and prioritize automation and AI opportunities aligned with strategic objectives, operational efficiency, customer experience, and revenue growth.
• Conduct discovery workshops to understand current-state processes, pain points, decision drivers, and success metrics, and convert those understandings into actionable solutions.

Requirements & Solution Design

• Elicit, analyze, and document business, functional, non-functional, and data requirements for automation and AI initiatives.
• Translate business needs into clear solution specifications for:
  • Process automation (RPA, workflow, orchestration)
  • AI-assisted workflows and decision support
  • Predictive, generative, or rules-based capabilities
  • Data ingestion, enrichment, and outputs

• Develop epics, features, user stories, and acceptance criteria using agile methodologies.
• Provide strategic input to architects, engineers, data scientists, and vendors to ensure solutions meet business intent without unnecessary complexity.

Process Optimization & Change Enablement

• Assess and redesign business processes to ensure they are automation-ready before technology implementation.
• Identify change management needs, risks, and dependencies to minimize disruption to business operations.
• Support stakeholders in understanding how AI and automation will change roles, workflows, and decision-making.

Implementation Oversight

• Oversee and provide guidance across multiple concurrent initiatives using agile, hybrid, or iterative delivery models.
• Direct and assess solution configuration, validation, and testing in collaboration with delivery teams.
• Lead User Acceptance Testing (UAT), ensuring outcomes align with documented business objectives.
• Assist with go-live readiness, training materials, and adoption plans.

Governance, Risk, & Value Realization

• Collaborate with security, legal, compliance, and data teams to ensure AI and automation solutions comply with internal policies and external regulations.
• Ensure responsible AI practices, including transparency, bias awareness, and explainability where applicable.
• Define, establish, and track KPIs to measure automation and AI value realization post-implementation.
• Continuously identify opportunities to optimize or expand deployed solutions.

Other Responsibilities:

• Stay current with trends, best practices, and emerging capabilities in AI, automation, and intelligent workflow technologies, and make recommendations for adoption based on evaluation of same.
• Evaluate new tools and approaches objectively, independent of vendor or platform bias.
• Proactively identify opportunities to improve existing automations and AI-driven processes

Required Qualifications:

• BA/BS in Information Systems, Computer Science, Business, Engineering, or equivalent experience.
• Proven experience as a Business Analyst supporting automation, AI, data-driven, or complex enterprise technology initiatives.
• Strong understanding of business processes, operating models, and how technology enables measurable outcomes.
• Demonstrated ability to balance strategic thinking with practical, execution-focused delivery.
• Comfortable working in environments with evolving requirements and emerging technologies.
• Highly self-motivated, adaptable, and capable of managing multiple initiatives simultaneously without sacrificing quality.
• Exceptional written and verbal communication skills across technical and non-technical audiences.
• Ability to advise and translate complex automation or AI concepts into actionable business recommendations at an executive level.
• Skilled at facilitating alignment among diverse stakeholders with competing priorities.
• Strong collaboration skills with product managers, architects, engineers, data teams, and external partners.
• Ability to decompose complex topics into consumable components that drive clarity and momentum.

Other Qualifications:

• Experience with one or more of the following is strongly preferred:
  • Process automation or workflow platforms
  • AI/ML or analytics initiatives
  • Data modeling or data governance concepts
  • Agile product delivery environments
• Familiarity with responsible AI principles and enterprise governance models is a plus.
• Demonstrated ability to exercise sound judgment, balance competing priorities, and guide strategic solutions in complex, ambiguous situations.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

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Req: #26-0072