Temporary Mobility on Demand Driver*

Mobility On Demand (MOD) Driver

The Orange County Transportation Services Department has an opening for a Mobility on Demand (MOD) Driver. The work involves the responsibility for transporting residents on a designated time schedule. An employee in this class provides a safe, reliable, efficient, and customer friendly transit service to all residents of Orange County, maintaining knowledge of Orange County road systems, and providing administrative support by assisting in the Orange County Transportation Services (OCTS) office as needed.

Work is performed under the general direction of the Transportation Operations Supervisor, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding needs and requests. Supervision is not a responsibility of this class. Supervision over others is not required of this position. Position does related work as required.

* This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required. Fitness for Duty Assessment is required.

Examples of Essential Functions Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.

• Provides public transportation services on flexible route and/or schedule; operates a variety of multi-passenger vehicles requiring a Class C driver's license to transport Orange County residents.
• Operates safety equipment including hydraulic lift, wheelchairs, and mobility securement devices to ensure passenger safety and well-being; assists passengers on and off vehicle.
• Operates open-air radios to ensure safe and timely arrivals, departures and transfers in route while protecting client confidentiality.
• Maintains driver's manifest and ridership information utilizing proprietary software applications on tablets or other electronic devices, and provides supervisory notification, and Motor Pool notification on a regular basis.
• Monitors and maintains the interior and exterior condition of the vehicle.
• Performs routine pre- and post-trip safety inspections on assigned vehicle and at the end of shift.
• Contacts the OCTS Dispatcher when service disruptions or medical issues arise.
• Ensures passenger fees are collected as verified by software applications.
• Performs office/administrative support duties such as data entry, justification of manifests, and answering the telephone.
• May use computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• Adheres to the department's safety rules and regulations.

Full Performance of Knowledge, Skills, Abilities

Good knowledge of relevant State and Federal laws and regulations governing public transportation systems.

Good knowledge of traffic laws, rules, and driving courtesy techniques.

Good knowledge of the procedures and policies of Orange County Transportation Services.

Good knowledge of HIPAA guidelines and the ability to apply guidelines to client information and records.

Good knowledge of first aid and CPR principles and practices.

Good knowledge of the County road system and geography.

Good knowledge of occupational hazards and safety laws, rules, regulations and practices.

Good knowledge of the basic mechanical operation of buses and other vehicular equipment, and of fleet maintenance procedures.

Good knowledge of drug and alcohol testing procedures for Federal, State, and local governments.

Skill and demonstrated experience in the operation of vehicles in all weather conditions.

Skill in using defensive driving techniques.

Skill in operating multi-passenger vehicles, hydraulic lift equipment, and mobility equipment for handicapped passengers.

Skill in operating radio communications systems.

Skill in being customer-focused, adept at problem solving and working collaboratively with others.

Skill in public and interpersonal relations and customer service.

Ability the read, write and perform basic mathematical skills and to follow written and oral instructions.

Ability to communicate complex information effectively with a wide variety of people, both orally and in writing, and deal with culturally diverse populations.

Ability to work with limited supervision, and plan, organize, and prioritize daily assignments and work activities.

Ability to establish and maintain effective professional relationships with County staff and the general public, and deal with the public in a courteous and tactful manner.

Ability to effectively problem solve and handle difficult situations, and react calmly and quickly in emergency situations.

Ability to read and understand moderately complex written information.

Ability to organize and consolidate information, maintain records, prepare reports, and complete assignments accurately and timely.

Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software.

Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness and the physical condition commensurate with the demands of the position.

Minimum Qualifications

One (1) year of work experience in driving a passenger vehicle in the transport of clients.

Special Requirements

Possession of a valid Class C Driver's License issued by the State of North Carolina.

All offers of employment are conditional upon successful clearance of pre-employment drug testing, background check including Motor Vehicle Record. Employment cannot commence until the employee has been cleared.

Physical Requirements and Possible Hazards

Must possess the visual acuity to drive a vehicle, perform extensive reading and operate a computer terminal.

Must be able to physically perform the basic life operational support functions (with or without reasonable accommodation) of driving, standing, sitting, pushing, walking, bending, pulling, stooping, kneeling, lifting, crawling, climbing, carrying, keyboarding, grasping, reaching, talking, hearing, handling and repetitive motions of the hands, wrists and feet and considerable skill, adeptness and speed in the use of fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Ability to perform medium work, exerting up to 50 pounds of force on a recurring basis to lift, carry, push, pull or otherwise move objects.

Worker is subject to inside and outside environmental conditions including extreme hot and cold temperatures, atmospheric conditions (wind, rain, ice/snow and humidity) for extended periods of time during the day or night.

Orange County is an Equal Opportunity and Affirmative Action Employer