Credit & Collections Analyst

Position at Matson Logistics, Inc About Us Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us! About the Role The Credit & Collections Analyst works to minimize financial risk and maximize cash flow by performing detailed credit analysis and managing the collection of past-due receivables for an assigned portfolio of customer accounts. This role investigates billing and payment discrepancies, supports informed credit decisions, and partners closely with Sales and Operations to resolve issues efficiently and professionally. This is onsite in Downers Grove, IL. The ideal candidate is analytical, customer-focused, detail-oriented, and aligned with Matson's values of integrity, teamwork, accountability, and service excellence. What you'll do: Credit Evaluation & Risk Management Investigate and verify the financial condition and creditworthiness of prospective customers. Prepare supporting documentation and recommend approval, modification, or denial of credit applications. Recommend appropriate credit limits and payment terms for new and existing accounts. Ensure credit policies and procedures are applied consistently and accurately. Collections & Receivables Management Manage collection activities for assigned accounts, initiating outreach to ensure timely payment. Review aging and collection reports to evaluate outstanding balances and collection effectiveness. Determine appropriate escalation paths for delinquent accounts, including referral for legal action or further review. Audit accounts identified as potentially uncollectible to confirm all recovery efforts have been exhausted. Prepare and submit bad-debt and write-off recommendations in consultation with department leadership. Billing Resolution & Customer Support Investigate billing discrepancies by reviewing shipping documentation and transaction activity. Communicate with customers via phone, email, and written correspondence to resolve billing and payment issues. Provide customers with supporting documentation to facilitate prompt payment. Interview customers to resolve disputes, verify charges, and correct account errors. Cross-Functional Collaboration & Reporting Partner with Sales and Customer Service/Operations teams to resolve credit and billing issues. Maintain accurate records, logs, and documentation of collection activity and account status. Report findings, actions taken, and recommendations for all assigned accounts under review. Compliance, Professionalism & Support Maintain organized and accurate customer account files and databases to ensure proper billing and reporting. Support fraud investigations, worthless check recovery, and legal actions as assigned. Comply with all company policies, procedures, and safety guidelines. Perform additional duties as needed to support departmental and company objectives. Occasionally review urgent credit matters outside normal business hours when required. You have these skills and qualifications: Bachelor's degree required. Minimum of three (3) years of relevant credit, collections, or finance experience. Strong working knowledge of MS Office applications (Excel and Word required). Experience reviewing credit reports (e.g., Dun & Bradstreet or Moody's) and basic financial data. Ability to manage high-volume, time-sensitive workloads with accuracy. Strong verbal, written, and telephone communication skills. Excellent problem-solving skills and ability to remain professional in stressful situations. Ability to type 30+ words per minute and perform 10-key tasks. Extra credit if you have: Previous transportation or logistics industry experience Familiarity with the Fair Credit Reporting Act Spanish language skills At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions. The annual salary range is posted for this position in Illinois. The salary offered will depend upon qualifications and other operational considerations. Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching and profit sharing, along with 9 paid holidays, 5 sick days and a tiered PTO plan. More information on our benefits can be found here. Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: #J-18808-Ljbffr