Medical Coordinator

Medical Coordinator

The Medical Coordinator coordinates appropriate health services, including urgent, emergent, and preventative health services for children across all Refugio Urban Strategies programs. This includes maintaining complete, confidential medical records for children, ensuring appropriate communication of health needs to case managers and clinicians, scheduling health care appointments, coordinating transportation to health care appointments, ensuring qualified interpretation and translation services are in place, and serving as liaison for community health providers.

About You: You are a strategic, mission-driven healthcare leader who thrives in environments that require coordination, compliance, and operational consistency. You are a self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, children and adolescents. You are a personable, energetic, and empathetic leader who can manage multiple staff and multiple projects in a prioritized manner. You excel in building systems, improving workflows, and partnering across multiple departments. Your leadership is grounded in Authentic Relationships, Servant Leadership, and Intentional Compassion, ensuring high-quality care and regulatory compliance while supporting frontline staff.

Minimum Qualifications: Minimum of 1 year of employment in public health or healthcare setting with demonstrated experience in care coordination, health administration or direct clinical care AND Any of the following: Licensed practical or vocational nurse (LPN/LVN) or higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor's degree), OR Bachelor's degree in a relevant field. Demonstrated experience developing medical protocols, auditing compliance, and coordinating multidisciplinary teams Strong understanding of healthcare regulations, HIPAA, CDC guidelines, ORR medical standards Organizational leadership, systems-building, and project management Excellent communication, documentation, and relationship-building skills Bilingual (English/Spanish) fluent, written, and verbal Clean criminal background check & CAN check Must be able to travel to program sites as needed Must be 21 or older Physical Requirements: This role works primarily in an administrative capacity but must be able to: Travel to and navigate program sites and medical clinic environments Stand, walk, or climb stairs during site visits Respond to emergency program needs with flexibility

What You'll Be Doing

Medical Program Oversight & Quality Assurance

• Collaborate with the Lead Medical Coordinator and Program Director and the PMO to obtain technical assistance.
• Responsible for health services as well as coordinating the provisions of timely, appropriate health services for children in care.
• Assists with the Development, implementation, and maintain standardized medical policies and workflows across all programs.
• Ensure programs consistently meet ORR, CDC, State, and Federal medical requirements.
• Assists in conducting periodic audits of medical documentation, UAC Portal entries, charts, and required timelines.
• Support programs during federal or state audits, monitoring visits, and incident reviews.

Compliance, Reporting & Data Integrity

• Ensures consistency and compliance in: UC Portal medical entries, Medical screenings, immunizations, and surveillance, Significant Incident Reports (SIRs), Medical supply and medication inventory processes.
• Assist in reviewing medical-related SIRs to ensure accuracy, timely submission, and prevention recommendations.
• Assist in the consolidation of program-level medical reports (weekly, monthly, quarterly, and annual).
• Assist in developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health safety, and post-release health-care planning/care coordination.

Training & Professional Development

• Assist in the development and delivery of training for medical and non-medical staff, including universal precautions, infectious disease control, medication administration, and psychotropic medications and ORR Medical Guideline updates.
• Provide and/or assist with onboarding and training of new medical staff within the program as needed.

Cross-Department Collaboration

• Partner with Clinical, Case Management, Operations, Direct Care, HR, and other departments to ensure integrated care.
• Provide medical guidance during emergency situations, escalations, or unusual medical cases.
• Participate in multidisciplinary and PMO leadership meetings.

Strategic Growth & Community Partnerships

• Assist programs with expanding partnerships with local medical, dental, specialty, and diagnostic providers.
• Support new program openings or expansions by setting up medical operational systems.

Organizational Culture & Leadership

• Model and reinforce US's values of Authentic Relationships, Servant Leadership, and Intentional Compassion.
• Promote a culture of safety, compliance, and quality care across all medical operations.
• Ensure medical practices align with Urban Strategies policies, mission, and strategic direction.

About Urban Strategies

Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

COMPANY CULTURE - Our work is driven by our three core values: Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS - Remote work for eligible positions. Medical and Dental is paid 95% by company and 5% by employee (individual or family). Vision is covered 100% (individual or family). 401K matched contributions up to 4%. Employee Assistance Program. Vacation time is generous but varies depending on program and position. 9 Sick Days and 11 Holidays. Every teammate gets long and short-term disability free. Positions that require laptops, the company provides one. Positions that require cellphone, company issues one.

PERKS - Meaningful employee engagement programs.

OTHER - Employment is conditional pending satisfactory results of all required tests and background checks.

CORECOMPETENCIES - Models Urban Strategies Works Well with Team US Communicates Competently Demonstrates Accountability, Responsibility, and Dependability Delivers High Quality Work Identifies Problems, Finds Solutions

Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.